Principal- CMT

Principal

Key Responsibilities

• Business Support & Revenue Growth

○ Collaborate with solution, delivery, and partner teams to design differentiated solutions and winning go-to-market strategies

○ Build and maintain a portfolio of reusable solution assets, success stories, and industry-specific offerings to accelerate sales cycles

○ Create and position solution offerings that address customer challenges and deliver measurable business outcomes

Financial Operations & Revenue Assurance

○ Own the financial governance of customer accounts, ensuring accurate invoicing, revenue recognition, and billing compliance.

○ Drive timely invoice processing and coordinate with finance, delivery, and customer teams to minimize billing disputes.

○ Monitor collections, outstanding receivables, and Days Sales Outstanding (DSO) to improve cash flow and working capital performance.

○ Proactively manage revenue-at-risk, overdue payments, and disputed invoices through structured action plans and stakeholder engagement.

• Account Management & Portfolio Expansion

○ Manage and grow key accounts across sectors such as telecom, consumer, and enterprise.

○ Drive account mining strategies to expand service offerings (e.g., cybersecurity, data analytics, digital solutions).

○ Ensure high customer satisfaction and retention.

Delivery & Operations Management

○ Own end-to-end delivery governance for strategic customer engagements, ensuring quality, timelines, and customer satisfaction.

○ Drive operational excellence through effective resource planning, utilization management, and service delivery oversight.

○ Collaborate with delivery, engineering, and support teams to ensure seamless execution of projects and managed services.

○ Establish and monitor key operational KPIs, SLAs, and business performance metrics to drive continuous improvement.