Institution: Institute of Mental Health
Family Group: Allied Health
Roles And Responsibilities
PRE-REQUISITES FOR LEADERSHIP APPOINTMENT
- CLINICAL SERVICES AND STRATEGIC LEADERSHIP
- Lead the strategic development and positioning of Case Management services to support integrated care, population health, and hospital transformation priorities.
- Drive innovation in care models (e.g. care coordination, discharge planning, transitional care) to optimise patient flow, reduce length of stay, and improve care continuity.
- Establish robust clinical governance frameworks, ensuring compliance with regulatory, accreditation, and professional standards.
- Champion data-driven decision-making through performance analytics, benchmarking, and outcomes monitoring.
- Collaborate with senior clinical and operational leaders to co-develop system-wide solutions that enhance patient journeys across the continuum of care.
- HUMAN RESOURCE MANAGEMENT
- Provide visionary leadership to build a high-performing, engaged, and resilient workforce aligned with organisational values and One NHG culture.
- Develop workforce strategies including capability building, role redesign, and succession planning to meet evolving healthcare demands.
- Foster leadership development at all levels, strengthening supervisory and advanced practice competencies within Case Management.
- Champion staff engagement, wellbeing, and retention through inclusive leadership and continuous feedback mechanisms.
- RISK, SERVICE QUALITY AND IMPROVEMENT
- Lead a culture of safety, quality, and continuous improvement through strong clinical governance and risk management frameworks.
- Drive quality improvement initiatives that deliver measurable outcomes in patient safety, care coordination, and service efficiency.
- Oversee enterprise risk management, business continuity planning, and regulatory compliance within the department.
- Leverage patient feedback and outcomes data to inform service redesign and innovation.
- FINANCE AND RESOURCE MANAGEMENT
- Provide strategic financial stewardship, aligning resource allocation with service priorities and organisational goals.
- Drive cost-effective models of care while maintaining quality and patient outcomes.
- Identify opportunities for value-based care, optimisation of manpower, and productivity improvements.
- EDUCATION, RESEARCH AND PROFESSIONAL DEVELOPMENT
- Lead initiatives in research, innovation, and evidence-based practice to advance Case Management and integrated care.
- Establish the department as a centre of excellence through partnerships, publications, and professional contributions.
- Develop structured training frameworks to support capability building across multidisciplinary teams
- EDUCATION AND EXPERIENCE
- Advanced degree or postgraduate qualifications in relevant disciplines (e.g. Nursing, Social Work, Psychology, Counselling)
- Minimum 8–10 years of progressive clinical experience in healthcare with demonstrated leadership capabilities
- Demonstrated success in leading service transformation, workforce development, and cross-functional collaboration
- Strong understanding of healthcare systems, care integration, and population health principles
Professional Requirements
- Have relevant work experience in case management or care coordination in health care setting.
- Demonstrated commitment to professional standards and ethical practice
- COMPETENCIES
- Strong leadership and change management skills
- Excellent communication and interpersonal abilities
- Strategic thinking and problem-solving capabilities
- Financial management and budget oversight experience
- Quality improvement and project management expertise
- Proficiency in information technology and data management systems
