At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.
As pioneering innovators for over 100 years, we're now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.
To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.
If you believe in developing a better tomorrow, read on.
About The Role
The Business Analytics Principal in the Claims Department is responsible for leading analytical initiatives that enhance operational efficiency, improve claims outcomes, and drive strategic decision-making. This role supports the organisation in leveraging data to modernise claims processes, strengthen risk management, and optimise customer and business value.
- Lead the development and execution of analytical strategies that improve claims performance, operational efficiency, and decision quality.
- Analyse claims trends, performance indicators, and operational metrics to identify opportunities for process improvements and cost optimisation.
- Support digital transformation efforts by integrating analytical insights into workflows, systems, and operational practices across the Claims function.
- Collaborate with cross-functional teams to deliver dashboards, reporting frameworks, and analytics tools that support proactive management of claims.
- Partner with Claims Team Lead, Technology, and other business units to design and implement data-driven solutions that enhance claims accuracy, speed, and efficiency.
- Provide expert insights to senior leadership by translating complex data findings into clear, actionable recommendations.
- Find ways to optimise claims processes through data, including automation initiatives, AIdriven enhancements, and ongoing oversight of AI model performance to ensure accuracy and fairness.
- Use data to detect fraud, wastage, and abuse by developing earlywarning indicators, anomaly detection models, and targeted investigative insights.
Experience/ Qualifications
- Over 8 years of experience in fast-paced environment; previous experience in insurance industry will be a strong advantage.
- Advanced knowledge and proficiency in SQL, Tableau, and Microsoft Excel.
- Track record in analysing large datasets; capability in executing full data cycle including database management, data extraction and visualization.
- Highly motivated individual who possess intellectual curiosity, strong problem solving and communication skills with a can-do attitude.
- Fast learner, willing to take initiative and ownership.
- Strong communication and storytelling skills, with the ability to influence senior leadership and nontechnical stakeholders.
- Ability to translate strategic objectives into actionable data solutions and measurable outcomes.
- Demonstrated experience in leading crossfunctional initiatives and managing multiple concurrent projects.
- Strong collaboration skills and the ability to build trust across diverse teams.
- Minimum Bachelor's degree in data science/ statistics/ computer science/ Information Technology will be an advantage.
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
ABOUT AIA
For over a century, AIA has served the ever-changing needs of our customers across Asia-Pacific. Our Purpose to help millions of people live Healthier, Longer, Better Lives is at the heart of everything we do.
As pioneering innovators, we're now transforming AIA to be faster, simpler and more connected to create better solutions and impactful experiences for our customers and communities. AIA encourages and enables our people to act with clarity, courage and humanity in service of our Purpose.
JOIN US
At AIA, we believe in empowering every one of our people to find their better - in the work they do, the career they build, the life they live and the difference they make. Whether it's investing better wellbeing, inspiring better learning, building better relationships, or making a better impact on customers, a career at AIA will challenge you to find new ways to pursue your better.
AIA is committed to building a vibrant, diverse, and inclusive workforce for all employees to thrive in. Join us if you believe in creating a better tomorrow!
