Presales Engineer (Enterprise Network & Systems)

1. Role Purpose

The Presales Engineer supports the sales team in positioning and selling Enterprise Networking solutions (e.g. switching, routing, WLAN, SD-WAN, basic network security) and assists on entry-to-mid complexity Systems opportunities (e.g. servers, virtualization, storage, backup, basic cloud). He/she will be responsible for technical qualification, solution design support, proposal development, and demos/POCs, ensuring that customer requirements are accurately translated into feasible, competitive solutions in collaboration with senior presales and delivery teams.

2. Key Responsibilities

A. Sales & Opportunity Support

. Work closely with Account Managers to understand customer requirements, business drivers, and technical environments.

. Participate in discovery calls, requirement-gathering sessions, and basic customer workshops under guidance from senior presales.

. Assist in qualification of opportunities from a technical standpoint (fit/gaps, risks, assumptions).

B. Solution Design & Proposal Support - Enterprise Network

. Prepare high-level and low-level designs (HLD/LLD) for standard Enterprise Network solutions under supervision.

. Support solutioning around: campus & data centre networking (switching, routing), wireless LAN solutions, SD-WAN and WAN optimization, basic network security (firewalls, VPN, segmentation).

. Assist in BoM (Bill of Materials) creation, sizing, and configuration using OEM tools and best practices.

. Work with internal teams and OEM partners to validate designs, ensuring performance, scalability, and supportability.

C. Systems Presales Support (Foundational)

. Support senior presales in entry-level Systems opportunities, including x86 servers, virtualization platforms, entry/mid-tier storage solutions, basic backup and DR architectures, OS and basic cloud compute (where relevant).

. Prepare standard solution templates, BoMs, and configuration documents for smaller opportunities and renewals.

. D. Proposals, RFPs & Documentation

. Draft and refine technical proposals, solution write-ups, and responses to RFPs/RFIs, ensuring clarity and alignment with customer requirements.

. Maintain and update proposal templates, technical slide decks, and standard solution offerings.

. Support creation of cost sheets with input from senior presales, procurement, and delivery teams.

. E. Demonstrations, POCs & Enablement

. Assist in preparing and delivering product demos, proof-of-concepts (POCs), and technical workshops, mainly for standard networking use cases.

. Help set up and maintain lab/demo environments for Enterprise Network solutions.

. Participate in OEM/distributor trainings and certifications to keep technical skills up-to-date.

. F. Collaboration & Handover

. Collaborate closely with Project Delivery, Operations, and Managed Services teams to ensure smooth handover of sold solutions.

. Support documentation required for implementation handover, including network diagrams, configuration guidelines, and technical As-Built documents (as appropriate).

. G. Continuous Improvement

. Capture frequent customer requirements and feedback to help refine standard solutions and bundles.

. Contribute to internal knowledge base, FAQs, and technical collateral for sales enablement.

3. Requirements

Educational / Professional Qualifications

. Diploma or Degree in Information Technology, Computer Science, Engineering, or related discipline.

. Relevant vendor certifications (nice-to-have / plus): Networking: Cisco CCNA / CCNP, HPE Aruba, Huawei, Juniper, etc. Systems/Virtualization: Microsoft, VMware, or equivalent entry-level certifications.

Technical Skills

. Basic to intermediate knowledge of Enterprise Networking - TCP/IP, VLANs, routing protocols, switching, Wi-Fi concepts, VPN.

. Basic understanding of Network Security - firewall fundamentals, ACLs, basic security best practices.

. Foundational Systems knowledge - Windows/Linux server basics, virtualization concepts, storage & backup fundamentals.

. Familiarity with network diagramming tools (e.g., Visio, Draw.io).

. Ability to read and understand RFPs/RFIs, technical SoWs, and solution documents.

Experience

. 0-3 years of experience in presales, network engineering, systems engineering, or technical support in an IT services / system integrator / vendor environment.

. Fresh graduates with strong fundamentals and lab/project experience will be considered.