Responsibilities:
- Provide IDC solution design according to customer needs, ensure architecture design, system design, IDC solutions to meet customer needs and provide daily IDC business support.
- Manage IDC demands, maintain IDC daily business operations, including business opportunity collection, schedule monitoring, IDC procurement support, IDC solution support, and other IDC services.
- Familiar with IDC business and technical support progress.
- Study the technical evolution of IDC, and design CMI IDC solutions, IDC business management and technical support methods.
- Manage and provide regular progress updates during the IDC business support project lifecycle for A-end and B-end customers.
- Conduct risk management, procedure optimisation, and escalate all outstanding issues during the provisioning stage. Consolidate, revise and update internal reports weekly and monthly.
- Work with overseas customers outside office hours if necessary.
Requirements:
- Bachelor's degree or above
- IDC technical support experience is preferred
- Minimum 5 years of experience. Candidates with less experience may be considered
- Familiar with the functions of server, network and other network hardware and software
- Experience in big data, AI computing, Internet and other related fields
- Excellent teamwork skills, hardworking, self-motivated and able to work under pressure
- Excellent written and verbal communication skills in both English and Mandarin
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