Premium Customer Sales Executive

About this role

PCS Executive, LWT APAC supports sales operations and drives engagement with B2B accounts, as well as premium clients in Singapore. They are responsible for engaging with B2B partners and premium customers, driving sales growth, and delivering exceptional customer experiences. This role requires a proactive and results-oriented individual who can build strong relationships with premium customers and contribute to achieving revenue targets.The PCS Executive will play a crucial role in identifying customer needs, providing tailored solutions, and enhancing the overall sales experience.Additionally, the role involves close collaboration with internal teams to ensure seamless service delivery and a high level of customer satisfaction

Key Responsibilities / Duties & Responsibilities

Sales Support & Execution:

• Responsible for identifying and generating new project leads and sales opportunities through various channels and media in the Building and Construction industry
• To lead in sales negotiation, prepare and present sales proposals/quotations, as well as to liaise with internal operations teams for smooth execution and delivery of orders
• Work with the retail sales team to enhance customer engagement and ensure a seamless buying experience.

Customer Relationship Management:

• Develop and maintain strong relationships with B2B accounts and premium customers.
• Address customer inquiries and concerns promptly to ensure satisfaction.
• Personalize interactions to build loyalty and long-term engagement.

Operational Excellence:

• Support daily sales operations, including order processing, tracking, and reporting.
• Collaborate with internal departments to ensure timely product delivery and service fulfilment.
• Monitor key performance indicators and provide insights for process improvement.
• Maintain accurate records of customer interactions and sales activities using CRM systems.

Market Research & Insights:

• Stay informed about market trends and competitor offerings to identify opportunities.
• Provide feedback to management on customer preferences and emerging demands.
• Participate in industry events and networking opportunities to expand market reach.

Job Specifications

• Diploma/Degree in Business, Marketing, or a related field.
• Minimum of 2-5 years of experience in sales, preferably in the premium or luxury segment.
• Excellent interpersonal and communication skills.
• Strong negotiation and persuasion abilities.
• Customer-centric mindset with a passion for delivering exceptional service.
• Proficiency in CRM tools and sales tracking systems.
• Ability to work independently and as part of a team in a fast-paced environment.

Key Competencies:

• Results-driven with a strong sales acumen.
• Excellent problem-solving and decision-making skills.
• Adaptability and resilience in a competitive market.
• High level of professionalism and integrity.
• Strong organizational and time management abilities.

Key Relationships and Communication

This role works closely with the following stakeholders:

Internal: Local teams & cross-functional teams in the APAC region

External (if applicable): Partners and customers in the Building and Construction Industry

About LIXIL

LIXIL. A home for everyone.

Every person on the planet dreams of a better home. And at LIXIL, we're committed to making better homes a reality for everyone, everywhere. We make it happen with pioneering water and housing technology solutions. Home to world-leading brands like INAX, American Standard, GROHE, TOSTEM, and many more, we touch the lives of more than a billion people each day, transforming houses into homes.

Our planet is the home we all share. So how we do business matters. Our inclusive and empowering culture, entrepreneurial spirit, and commitment to having a positive impact on the planet are integral to our business strategy.

LIXIL today is on a journey of transformation. The world around us is changing. Technological advances. Evolving needs. New demographics. Shifting expectations. These changes serve as opportunities for solutions to be discovered and to unlock progress for all.

We invite you to make this journey with us. It is as challenging as it is inspiring. Together, we can shape the future of living. We're a home for growth, for imagination, for creativity. A home for your talent and ambition. A home for everyone.

http://www.lixil.com/