Midwich established its Singapore office in 2019 to address the expanding Southeast Asian market. Working on the distribution network laid by Blonde Robot Ltd (acquired by Midwich in 2018), we now serve over 300 dealers across Southeast Asia.
About the Role
A Post-Sales Engineer bridges the gap between technology and customer needs combining technical expertise with client engagement. The role demands both technical depth and customer understanding. Post-Sales Engineers design the solution; Post-Sales Engineers make it work seamlessly.
Key Responsibilities
- Support the sales team from a post-sales and design perspective, providing technical insight and solution guidance.
- Provide technical narratives, written briefs, and responses to tenders, ensuring accuracy and clarity in all customer communications.
- Develop detailed scopes of work for customer AV, video conferencing, and infrastructure projects, aligning design intent with operational needs.
- Design and maintain Audio-Visual schematics that capture system architecture and integration details.
- Review costing and quoting processes with the goal of improving efficiency, reporting, and profitability.
- Support the installation, configuration, and commissioning of AV systems to ensure projects are delivered to specification.
- Deliver technical support and training post-installation, ensuring customers understand system functionality and achieve optimal performance.
- Collaborate across sales, engineering, and service teams to design support offerings that attract new customers and strengthen long-term relationships.
Education, Experience, and Key Requirements:
- Bachelor of Engineering/Diploma or relevant degree
- Must have a minimum of 3 years experience in Post-Sales
- Excellent verbal and written communication are required
- Prioritizing, time management, and organizational skills
- Should have knowledge of CRM/ERP system
- A driving license is mandatory
