Portfolio Service Engineering & Delivery Lead
1 year contract, potential to renew
Come and join us!
Do you wish to work in a world-class organization trying your hands at something you have dreamt of doing
FIND YOUR PLACE by joining a world-class US Consumer company
Get an opportunity to explore new technology, learn new skills, enjoy the diverse and open culture, engagement and care, flexible working model, career opportunities, competitive salary and bonus, and endless amenities and benefits.
Company Description:
Our client is an American consumer health company. It is the proprietor of well-known consumer brands. They combine the power of science with meaningful human insights to empower people around the world to live healthier lives.
Position Summary
We are seeking a highly motivated and experienced professional to join our team as a Portfolio Service Engineering & Delivery (PSED) Lead. This role will support the Technology Solutions (TS) PSED team in managing sector stakeholder relationships and overseeing operational support for key digital and data platforms. The successful candidate will play a pivotal role in ensuring service excellence, operational stability, and continuous improvement across our application landscape.
Key Responsibilities
Stakeholder & Vendor Management
- Serve as the primary liaison between internal stakeholders, TS engagement teams, and external vendors.
- Manage vendor performance, contracts, and service level agreements (SLAs).
- Provide regular updates and reports on operational health, incident metrics, and service improvements.
Product Management & Governance
- Support product lifecycle management activities, particularly in the Data & Analytics and Digital domains.
- Collaborate with product owners and scrum teams to balance feature delivery with operational stability.
- Facilitate product governance processes, including enhancement prioritization, roadmap planning, and user feedback integration.
Operational Support & Service Management
- Lead and coordinate complex, multi-team application support environments, ensuring high availability and performance of business-critical systems.
- Oversee incident and issue management, including triage, escalation, and resolution of user-reported incidents and service requests.
- Monitor SLA compliance, conduct root cause analysis, and implement preventive measures to reduce incident recurrence.
- Maintain and update SOPs, operational runbooks, and compliance documentation.
Continuous Improvement
- Identify and implement automation opportunities and service optimization initiatives.
- Drive initiatives to improve service delivery, user satisfaction, and operational efficiency.
Qualifications & Experience
- Bachelor's degree in Computer Science, Information Systems, Business, or a related field.
- Minimum 7 years of experience in IT application support or product management, with at least 3 years in a leadership or managerial role.
- Proven success in managing complex, multi-team support environments.
- Experience in Agile/Scrum methodologies and product lifecycle management.
- Strong analytical and troubleshooting skills with a structured, methodical approach.
- Proficiency in stakeholder engagement and vendor relationship management.
- Experience in Data & Analytics or Digital product domains is highly desirable.
Preferred Attributes
- ITIL certification or equivalent service management training.
- Familiarity with enterprise platforms, cloud-based solutions, and monitoring tools.
- Experience with ServiceNow, JIRA, and Confluence.
Interested parties, please apply through this link https://jnj-apac.talent-pool.com/projects OR click on APPLY button.
Alternatively, you can share your CV at [Confidential Information]
EA License: 94C3609
Reg No: R1440247
