The Opportunity
- Adecco is partnering with our client, a renowned Tech MNC, to search for a Policy Specialist (Trust & Safety) on a 12-month contract (renewable).
- This is an exciting opportunity to join a high-impact Trust & Safety team responsible for developing and implementing product policies that promote user trust and safety across global platforms. The successful candidate will lead policy initiatives, manage complex escalations, and collaborate with cross-functional teams to drive policy excellence and operational improvements.
- Work Arrangement: Hybrid (3 days onsite, 2 days remote)
- Working Hours: Standard Singapore business hours
- Office Location: Mapletree Business City, Pasir Panjang.
The Talent
- Minimum 5 years of experience in Policy, Trust & Safety, Legal, Technology, or a related environment
- Professional proficiency in both English and Hindi (to communicate in both written and spoken with Native Hindi stakeholders on complex escalations and investigation matters)
- Strong understanding of policy development, implementation, and governance within a technology or online platform environment
- Experience managing complex policy escalations and sensitive investigations independently
- Advanced proficiency in data analytics and modelling, with the ability to drive data-informed policy decisions
- Experience identifying operational improvement opportunities and enhancing policy enforcement effectiveness
- Strong analytical and logical problem-solving skills with excellent attention to detail
- Excellent stakeholder management, communication, and influencing skills across cross-functional teams
- Understanding of regulatory processes and online community standards
- Ability to thrive in a fast-paced, global environment while managing multiple priorities
- Experience in crisis management and Trust & Safety operations will be highly advantageous
The Job
- Lead the development, implementation, and launch of global product policies with consideration for regional regulations, local culture, and community expectations
- Establish and maintain product policy standards across multiple product areas
- Collaborate with internal stakeholders and external vendors to develop, implement, and continuously improve policy frameworks
- Conduct policy-related investigations and respond to user requests, external inquiries, and real-world investigations
- Independently manage and resolve high-impact, cross-product policy escalations
- Identify emerging policy risks, assess business and user impact, and recommend effective policy solutions
- Partner with Product, Legal, Trust & Safety, Operations, and other cross-functional teams to launch products, features, and processes that strengthen user trust
- Conduct strategic analysis across the enforcement pipeline to identify opportunities for improving human review performance and policy effectiveness
- Drive data-driven recommendations to enhance policy quality, operational efficiency, and enforcement strategies
- Support long-term policy vision and strategy by serving as a subject matter expert across multiple policy domains
Next Step
- Send your updated resume to: [Confidential Information]
- We regret to inform that only shortlisted candidates will be contacted.
Jason Lew Hong Kang
EA Licence Number: 91C2918
Personnel Registration Number: R1876435
