What the role is
At #TeamCPF, you're not just joining a team you are embracing a culture of excellence, collaboration, and meaningful impact. You will play a pivotal role in empowering over 4 million members to secure their retirement, healthcare, housing needs and better navigate life's uncertainties.
We thrive on sharp minds and insightful decisions. Your ability to analyse and think critically isn't just valued it's essential. Every choice you make contributes to our collective success.
Collaboration is our way of life. We believe in the power of effective partnerships and seamless communications across teams. Together, we amplify each other's strengths and achieve remarkable results.
Our learning never stops. We encourage your inquisitiveness and courage to embrace new challenges head-on. Your agility, readiness to challenge conventions, embrace of data-driven strategies, dedication to learning and applying new skills fuels our innovation and progress.
At the core of everything we do lies a genuine desire to make a difference. We serve our community and support each other with compassion, empathy, and unwavering dedication. Every action we take is guided by a deep sense of purpose and a commitment to those we serve.
Join us at #TeamCPF! Together, let's redefine possibilities and leave a legacy that echoes for generations.
What you will be working on
As a Policy Administration Executive in the Home Protection Scheme (HPS) team, you will play a key role in ensuring that members HPS covers are accurately processed and maintained. The team administers the full lifecycle of HPS policies, covering members applications, issuance of covers, premium deductions, premium top-ups, renewals, adjustments, exemptions, and terminations.
In this role, you will:
. Process HPS application forms submitted by members for covers, exemptions, premium top-ups, and other related requests, ensuring accuracy and timely resolution.
. Liaise with service partners including HDB, private insurers, and mortgagees to facilitate smooth policy administration and resolve operational matters.
. Provide operational support to the Senior Manager, Manager, and Assistant Manager, including the preparation and collation of statistics, conducting system User Acceptance Testing (UAT), and performing accounts reconciliation.
. Provide general administrative support, including managing correspondence and handling telephone enquiries from members and stakeholders.
. Perform any other ad-hoc duties as and when assigned.
What we are looking for
We value the diverse talents and experiences that each individual brings to the table. While mastery of every requirement may not be necessary, familiarity and expertise in some of the following areas will position you for success within this team.
. Relevant experience in policy administration, insurance operations, or a related field.
. Experience working with service partners or external stakeholders such as financial institutions, insurers, or government agencies is an advantage.
. Proficiency in Microsoft Office tools, particularly Excel, Word, and PowerPoint.
. Experience in process improvement using automation tools such as Macros or Robotic Process Automation (RPA) will be an advantage.
. Knowledge of insurance or housing-related schemes, such as HPS or similar mortgage protection products, is a plus.
. Communicates effectively, both in writing and speaking, with the ability to handle correspondence and engage members and partners professionally.
. Works independently and manages priorities effectively, with the ability to meet deadlines in a fast-paced operational environment.
. Adaptable and resourceful in handling different tasks and challenges, with a positive attitude and good initiative.
. A collaborative team player who works well with colleagues across functions to achieve shared goals.
Position is on a 1-year full-time contract directly under the payroll of CPF Board with an option to renew, contingent upon confirmation and subject to organisational needs. Additionally, there is potential for emplacement into a permanent position.
What you can expect
Being part of #TeamCPF means embarking on a challenging and rewarding career in a progressive workplace that values productivity and growth. Here's what awaits you:
. Opportunities to engage in a mix of formal and informal training, keeping your skills sharp in our ever-evolving technological landscape.
. Promotion opportunities based on your capability and on-the-job performance.
. A vibrant community of like-minded and friendly colleagues, where collaboration and creativity thrive.
. A hybrid work model that offers flexibility for remote work, subject to exigencies of service.
. Flexible dress code that empowers you to choose your appropriate outfit for the day.
. A comprehensive rewards package that includes annual leave, pro-family leave, medical and dental benefits, and access to recreational activities.
