Key Responsibilities
Preventive Maintenance Operations
- Execute scheduled preventive maintenance for network and server hardware, including routers, switches, firewalls, wireless devices, racks, and related infrastructure.
- Perform health checks, firmware reviews, performance baselining, and hardware diagnostics.
- Conduct environmental inspections covering cabling, power, cooling, and rack conditions.
Corrective & On-Site Support
- Deliver on-site troubleshooting in alignment with SLA requirements.
- Support incident isolation, root cause identification, and escalate to OEM vendors when required.
- Coordinate RMA activities, parts replacement, and logistics planning.
Risk Management & Optimization
- Identify early signs of hardware degradation and recommend proactive actions.
- Provide capacity insights, lifecycle tracking, and upgrade advisories for EOL/EOFS equipment.
- Collaborate with internal teams to maintain network stability and operational continuity.
Governance, Reporting & Documentation
- Maintain comprehensive preventive maintenance logs and compliance records.
- Prepare maintenance reports, asset updates, and optimization recommendations for stakeholders.
- Ensure adherence to operational standards, security guidelines, and contractual obligations.
