Key domain/ technical skills:
- PMO & Governance: Project governance, contract workflows (SOW/WO), and budget approval processes.
- Vendor, Procurement & Resource Operations: Vendor lifecycle management, procurement workflows, and resource allocation/onboarding coordination.
- Tools & Reporting: Advanced Excel, Power BI, PPM tools, Jira, SharePoint/Confluence, and report automation.
Job description:
Operational support and reporting:
- Supports day to day project operations, ensuring smooth coordination across teams.
- Prepares and maintains operational reports (e.g., headcount, allocation, compliance, timesheet tracking).
- Handles contract related documentation such as SOW/WO reviews, memo preparation, and approval routing.
- Manages budget approval workflows (e.g., eMemo) and ensures accuracy before submission.
- Tracks mandatory training status and ensures compliance across resources.
- Monitors key operational metrics and flags issues for timely resolution.
Digital workplace and vendor management:
- Coordinates onboarding and offboarding, ensuring resources have required system access, seats, and equipment.
- Oversees seat planning, asset distribution, and workplace readiness.
- Tracks and follows up on supplier related items such as aging purchase orders.
- Supports subcontractor related requests, including exception approval processing.
- Ensures vendor documentation, allocations, and records are updated in relevant systems.
- Works with internal teams to maintain a smooth digital workplace experience for project resources.
Key deliverables:
- Accurate and timely submission of SOWs, WOs, and supporting memos.
- Clean, error free budget approval requests (e.g., eMemo) and on time processing.
- Up to date headcount, allocation, delinquency, and operational reports.
- Smooth onboarding/offboarding experience with complete seat and asset management.
- Updated PPM allocations, timesheet tracking, and resource compliance records.
- Clear documentation and adherence to operational processes and governance standards.
- Timely escalation and follow-through on supplier PO aging and vendor related issues.
- Organized and well maintained SOPs, trackers, and PMO documentation.
Requirements:
Core skills and competencies:
- Contract & Budget approval support: SOW/WO validation, eMemo submission support and coordination, L2 approval coordination.
- Resource enablement and workplace management: Onboarding/offboarding coordination, PPM allocation management, training compliance tracking, seat & asset oversight.
- Operational Reporting: Headcount reporting, PPM reporting.
- Vendor & Procurement Support: Supplier PO aging management, subcontractor exception handling, procurement workflow coordination.
- Documentation & Quality Assurance: SOP adherence/governance, data accuracy checks, eMemo QA, process standardization.
- Stakeholder Communication: Collaboration with delivery teams, suppliers, budget owners, and cross-functional partners issue escalation and resolution.
- Process & Workflow Optimization: SOP creation, standardization, continuous improvement.
- Systems & Tools Proficiency: PPM systems, Workday contingent management, Excel (advanced), Jira, SharePoint/Confluence
- At least 3-5 years relevant experience preferably in a Finance Institution.
Experience:
- 3 to 5 years in PMO support roles within banking/finance Institution or large enterprise environments.
- Experience in end-to-end contract management, including onboarding, renewals, vendor lifecycle management and performance tracking.
- Experience in enforcing SOW/WO guideline/process compliance
- Understanding of procurement process/workflows, contract compliance requirements, and third party risk considerations.
- Proficiency in Power BI, advanced Excel (pivot tables, formulas, macros), and collaboration tools such as Jira, SharePoint, and Confluence.
- Experience automating recurring reports, maintaining data accuracy, and improving reporting efficiency.
- Proven ability to work with cross functional teams, handle multiple priorities, and follow structured governance and approval processes.
