Platform Operations Support Engineer, Fintech (Singapore)

A growing fintech platform supporting private markets distribution is seeking a Platform Operations Support Engineer to help maintain and improve its client-facing systems. This role focuses on providing technical and functional support, resolving platform issues, and working closely with engineering and business teams to ensure platform reliability and performance.

Key Responsibilities

• Provide technical support for client-facing SaaS platforms used by financial institutions
• Manage and triage support tickets, identifying bugs, support requests, or enhancement needs
• Prioritize and resolve issues based on client impact and platform stability
• Collaborate with engineering teams to troubleshoot issues and test system fixes
• Maintain application data, integrations, and third-party data feeds
• Communicate updates and resolutions to internal teams and clients
• Support documentation, operational processes, and ongoing platform improvements
• Contribute to operational best practices and the evolution of platform support capabilities

Key Requirements

• Experience in application support, platform operations, or technical support roles
• Familiarity with Agile and DevOps environments
• Experience with SQL scripting and databases such as SQL Server or MongoDB
• Knowledge of APIs, microservices architecture, and internet-based application security
• Experience with scripting or object-oriented programming languages
• Familiarity with cloud-based SaaS environments (Azure preferred)
• Financial services or fintech experience beneficial

Interested parties please send your resume to Amy Ong, R1762339 at .
Regrettably, only shortlisted candidates will be contacted.