Role: Platform Operations Engineer
Experience: 8 to 10 years
Location: Singapore
Open to: Singapoerans and SPR
Key Responsibilities
Solution Design & Project Delivery
- Design, plan, and implement network infrastructure solutions to support schools operational and business requirements.
- Provide technical consultancy and subject matter expertise for infrastructure and business projects.
- Support migration and integration of on-premises infrastructure services to cloud-based environments where applicable.
- Oversee implementation activities to ensure compliance with approved architecture, project timelines, and operational requirements.
Network Infrastructure & Service Management
- Manage and support enterprise WAN, LAN, and wireless network infrastructure services across schools and related environments.
- Ensure high availability, reliability, performance, and security of ICT network services.
- Perform Incident Management, Problem Management, Change Management, and Disaster Recovery planning for network infrastructure services.
- Monitor and analyse network performance and recommend optimisation and improvement initiatives.
Procurement & Vendor Management
- Prepare technical specifications, scope of works, and tender documentation for network infrastructure projects and services.
- Participate in technical evaluation of tender submissions and support procurement and contract award processes.
- Manage vendors and contractors to ensure project deliverables, contractual obligations, and Service Level Agreements (SLAs) are met.
Governance, Security & Compliance
- Ensure compliance with Government ICT policies, security requirements, technical architecture standards, and governance frameworks.
- Support implementation of cybersecurity controls and best practices for network infrastructure services.
- Maintain proper technical documentation, operational procedures, and project records.
Stakeholder Engagement
- Engage schools and stakeholders proactively to understand operational requirements and improve service delivery outcomes.
- Provide regular updates, reports, and presentations to management and stakeholders where required.
- Work closely with stakeholders across MOE DXD to support the Ministry's digitalisation initiatives and roadmap.
Requirements
- Minimum 8 years of relevant experience in enterprise network infrastructure operations and implementation.
- Strong hands-on experience in enterprise WAN, LAN, and wireless networking technologies.
- Strong knowledge and operational experience on routing, switching, enterprise wireless, firewalls, IDS/IPS, DNS/DHCP, TCP/IP networking concepts
- Experience with WAN technologies and protocols such as MPLS, SD-WAN, IPsec VPN, Dynamic routing protocols (e.g. OSPF, BGP)
- Experience configuring and managing enterprise networking solutions from vendors such as Cisco, Alcatel-Lucent Enterprise, Aruba, or equivalent.
- Experience in network troubleshooting, performance monitoring, and service optimisation.
- Experience managing infrastructure implementation projects and coordinating with multiple stakeholders and vendors.
- Experience preparing technical specifications and supporting procurement or tender evaluation activities.
- Good analytical, problem-solving, and troubleshooting skills.
- Good written, verbal, and presentation skills.
Good-to-Have Requirements
- Professional certifications such as:
- Cisco CCNA / CCNP
- CWNA / CWNP
- Equivalent networking certifications
- Experience in large-scale enterprise or public-sector ICT environments.
- Experience in high-density wireless environments.
- Experience in cloud networking and hybrid infrastructure environments.
- Familiarity with network access control (NAC), network segmentation, and zero-trust principles.
- Experience using network monitoring and analytics platforms.
- Experience supporting schools or campus-style environments.
- Knowledge of Government ICT policies and security frameworks.
- Familiarity with ICT governance, cybersecurity practices, and compliance requirements in enterprise environments
