We are hiring a Platform Operations Engineer for one of our clients in Singapore.
Key Responsibilities:
- Work with L1 vendor engineers and the internal team to oversee day-to-day operational support and maintenance of critical infrastructure platforms across on-premises and hybrid environments.
- Provide technical oversight across compute, storage, virtualisation, operating systems, backup, disaster recovery (DR), high availability (HA), and related infrastructure platforms.
- Lead incident management for complex issues, including technical deep dives, root cause analysis, recovery planning, and timely resolution follow-up.
- Manage and coordinate vendor activities to ensure operational tasks, incidents, service requests, and technical deliverables are completed effectively and within expected timelines.
- Review and assess technical changes, service requests (SRs), implementation plans, and recovery approaches to ensure they are practical, supportable, and aligned with operational, security, and architectural requirements.
- Support technical and security governance activities, including change review, risk awareness, compliance and operational readiness checks.
- Support infrastructure modernisation and the multi-year technology refresh programme while maintaining stable day-to-day operations with minimal downtime.
- Plan, coordinate, and track technical infrastructure activities across internal teams and vendors for refresh, upgrade, migration, and other technical project initiatives.
- Track project risks, issues, dependencies, action items, and status updates to ensure milestones, operational commitments, and implementation readiness are met.
- Work with application, network, security, and vendor teams to resolve platform-related issues and maintain runbooks, SOPs, governance artefacts, and supporting documentation.
Required Skills and Qualifications:
- Experience with infrastructure platforms such as VMware, Hyper-V, or Nutanix
- Experience with Red Hat Linux and/or Windows Server environments
- Familiarity with enterprise storage, backup, HA, and DR solutions
- Strong understanding of monitoring, observability, logging, and alerting practices
- Solid understanding of networking fundamentals such as TCP/IP, DNS, routing, firewalls, load balancing, and
- segmentation
- Familiarity with hybrid infrastructure environments, including AWS or Azure
