0-2 years
2000 - 3000 SGD monthly
21 days ago
Job Description

To incorporate the additional responsibilities of supporting client pre-sales and after-sales, as well as handling basic administrative tasks related to marketing, the job description:

Key Responsibilities:

  • Platform Management:
    • Ensure the platform's operational health, performance, and security.
    • Collaborate with product and engineering teams to troubleshoot issues and introduce new features.
    • Analyze platform usage and customer feedback to enhance user experience and inform product improvements.
  • Customer Success:
    • Onboard for new customers, ensuring a seamless transition to our platform.
    • Provide continuous support, education, and guidance to customers to maximize their success with our product.
    • Develop strong relationships with key accounts, serving as the primary contact for any product-related inquiries or issues.
    • Identify and pursue upsell and cross-sell opportunities in collaboration with sales and marketing teams.
  • Pre-Sales & After-Sales Support:
    • Assist the sales team with technical demos, presentations, and discussions during the pre-sales process.
    • Participate in after-sales support activities, ensuring customers are satisfied with their purchase and addressing any post-sales concerns or questions.
  • Marketing Support:
    • Perform basic administrative tasks for the marketing team, such as content updates, reports tracking, and coordinating marketing materials.
    • Support the execution of marketing strategies to enhance product visibility and lead generation.
    • Collaborate with the marketing team to gather and analyze market intelligence to inform sales and marketing strategies.

Requirements:

  • Bachelor's degree in Business, Computer Science, Information Technology, or related field.
  • 2+ years of experience in customer success, product operation, sales support, or a related role in a SaaS or technology company.
  • Strong technical understanding with the ability to demonstrate and explain software products.
  • Excellent communication, interpersonal, and customer service skills.
  • Proven ability to work effectively in both independent and team settings.
  • Experience with CRM, marketing automation tools, and analytics platforms.
  • Flexibility to adapt to changing priorities and manage multiple tasks simultaneously.
  • Bilingual in both English and Mandarin (to liaise with clients and colleagues based in China where their primary language is Mandarin)

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