Personal Trainer & Client Success Specialist (Full-Time)

Roles & Responsibilities

StringsSG is on a mission to deliver high-quality, mobile personal training across Singapore — at client homes, condo gyms, and outdoor spaces. We're not a gym. We bring fitness to the client.

We're looking for a high-performing Personal Trainer who can lead both training and client success. As the first full-time trainer on our growing team, you'll not only deliver top-tier coaching, but also manage new leads, schedule trial sessions, and convert them into loyal, paying clients.

This is a unique opportunity for a certified trainer who wants to go beyond just coaching — and grow with a tech startup that puts client experience first.

• Deliver 1-on-1 personal training at homes, condo gyms, or outdoor locations
• Customize fitness programs based on client goals and fitness level
• Motivate, track progress, and ensure safe, effective workouts
• Deliver engaging trial sessions that demonstrate value and build trust

• Serve as the first point of contact for new personal training leads assigned by the company
• Coordinate and schedule trial sessions within 2–3 days of lead assignment
• Follow up with trial clients to answer questions, handle objections, and convert them into paid packages
• Track lead status and conversion performance using CRM or reporting tools

• Upsell renewals and higher-tier packages
• Collect client testimonials and feedback
• Create basic fitness content (photos, tips, IG Reels)
• Represent StringsSG at roadshows, demos, or pop-up events
• Support the onboarding of new trainers in future

Base Salary:

Competitive base salary (Commensurate with experience, certifications, and performance)

Per-Session Commission (Tiered):

Commission is calculated monthly based on total completed sessions:

Higher session volume unlocks higher commission rates.

Travel Allowance:

Travel allowance provided to cover islandwide commuting between client locations

Monthly Earning Potential:

Up to $4000 - $5,000/month (including base salary, tiered per-session commissions, and travel allowance)

• Personal Training Certification (ACE, NASM, NCSF, etc.)
• CPR/AED certification (or willing to get one)
• 1 year of experience as a certified personal trainer
• Actively coached clients (not just certified)
• Delivered at least 100+ sessions (home, gym, or freelance)
• Experience in customizing fitness programs for diverse clients (weight loss, strength, mobility, etc.)
• Familiar with trial sessions, goal setting, and progress tracking
• Excellent communication and follow-up skills
• Confident handling trial leads and upselling packages
• Willing to travel islandwide for sessions

• 1+ years experience including:
• Freelance PT work or gym-based personal training
• Some exposure to client sales, rebooking, or upselling packages
• Track record of client retention or referrals
• Comfortable with basic digital tools: CRM apps, booking platforms, or Excel
• Experience creating social content (e.g. IG reels, workout tips) a strong plus

• Training takes place across Singapore — in condo gyms, client homes, ActiveSG gyms, Gym pods or parks
• Admin, follow-ups, and scheduling can be handled remotely or during off-peak hours

Company Website - https://www.stringssg.com

Personal Training Segment - https://www.stringssg.com/sg/personal-trainer