Personal Assistant (Automotive)

Key Responsibilities

The role serves as a key support function to the Sales Consultants, ensuring a seamless and professional sales journey for every customer. Duties may involve a combination of customer-facing, sales support, and administrative responsibilities as required by business needs.

Customer Experience & Front Desk

- Collect, qualify, and record sales leads accurately in the CRM system.
- Provide professional, timely responses to customer queries pre- and post-sale.
- Ensure a smooth handover of customers to Sales Consultants when required.

Customer Support (Pre- & Post-Sales)

- Assist customers with product information, appointment scheduling, and follow-up communications.
- Support post-sales customer queries, including documentation, delivery coordination, and general aftersales support.
- Maintain consistent communication to enhance customer satisfaction and retention.

Trade-In & Valuation Support

- Receive and process trade-in quote requests from customers.
- Gather required vehicle details and liaise with internal teams or external partners for evaluation.
- Update customers on trade-in status and manage related documentation.

Personal Assistant & Administrative Support
- Provide personal assistant and administrative support to the showroom team or management as required.
- Manage calendars, appointments, and internal coordination.
- Assist with documentation, filing, reporting, and ad-hoc administrative tasks.

Requirements & Qualifications

- Diploma or equivalent hospitality, customer service, or automotive-related background is an advantage.
- Prior experience in customer service, concierge, receptionist, or automotive showroom roles preferred.
- Strong interpersonal and communication skills with a service-oriented mindset.
- Well-groomed, professional, and confident in dealing with customers.
- Organised, detail-oriented, and able to multitask in a fast-paced environment.
- Comfortable using CRM systems, basic office software, and digital communication tools.
- Valid driving licence preferred (or required, if test drive valet duties apply).