Details
Responsible for the triage of specialist outpatient (SOC) appointment requests received from various referral streams to divisions under Department of Medicine. The overall objectives are to:
- improve clinical care by right-siting patients to appropriate specialties
- improve clinical safety by triaging patients to early appointments as clinically required
- consolidate appointments for patients where appropriate
- manage overall wait times for appointments
- reduce no-show to appointments, especially first visit.
Job Duties
- Reduce no show of first visit appointments by calling patients to confirm their attendance, and assist in any cancelations, rescheduling, or adhoc patient enquiry.
- Contribute to the development and implementation of Department plans to right-site or consolidate new (or outstanding) outpatient referrals via risk stratification on the basis of available historical clinical, biochemical and radiological information.
- Work closely with appointed Clinical Heads and Clinic Managers of Department of Medicine, to plan outpatient visit as per available clinic slot based on estimated urgency to be seen.
- Communicate and coordinate with referring healthcare stakeholders regarding the outcome of the outpatient referrals request made.
- Collate and evaluate appointment wait time data for review by the Department, and assist in preparation of management reports.
- Ensure that appropriate and complete documentation about appointment allocation and triaging is performed and maintained, with adherence to PDPA policies.
- Participate in projects to improve processes related to appointment wait time management.
- Perform any other administrative duties as assigned by the reporting officer.
Requirements
- Min Degree in Nursing / Science
- Keen in clinical administrative duties
Office hours, Mon to Fri
Govt Healthcare
Interested candidates, please forward your resume to [Confidential Information]
Consultant: Huang Jingsheng Kevyn (R1333338)
Recruit Express Pte Ltd (99C4599)
