About Us: At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We're the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world.
Role Description:
The Specialist People Operations is responsible for providing high quality support to our Booking colleagues as a first line of support for employee queries, as well as through the administration of employee changes across the hire-to-retire cycle. By staying closely connected to key stakeholders, and leveraging the data and feedback received through our colleagues queries, the role focuses on continuously improving our processes and ways of working. As a guiding principle, employee experience is kept at the center of the Specialist's role.
Key Job Responsibilities and Duties:
- Ensure employee queries are resolved as tier 1 support within agreed upon SLAs, Objectives and KPIs;
- Partner with key stakeholders on employee queries requiring input and guidance from them;
- Administers employee changes across the hire-to-retire cycle in our People Systems;
- Ensures employee documentation is provided to employees in line with established SLAs, as well as stored as per the relevant legal guidelines and process;
- Liaise with external (payroll) provider to safeguard correct employee registration with local authorities;
- Continuously seek ways to improve existing processes, including systems and tooling to fit with evolving requests from the business and drive efficiency;
- Ensure accuracy and timeliness of monthly payroll report validations to safeguard correct monthly payout;
- Execute processes, procedures and documents in line with standard operating procedures as well as compliant with global & local employment law and legislation;
- Provide training to new hires, stakeholders and employees on People Ops processes;
- Partner with relevant stakeholders to ensure relevant HR content and guides remain up to date;
- Act as People Ops project member in People Department initiatives
- Is responsible for the day-to-day operations of their account.
Qualifications & Skills:
- A Bachelor degree or equivalent job experience;
- 2-3 years of relevant experience in People Operations;
- Experience partnering with internal and external stakeholders across the HR functions;
- Strong understanding of HRIS systems, Workday experience preferred;
- Excellent communication skills in English;
- Ability to work effectively as an individual and as a team member;
- Demonstrated strong analytical skills, attention to detail and accuracy;
- Passion for continuous improvement of our service to employees as well as of our core processes;
- Ability to manage work in a fast-paced, dynamic environment;
- A flexible, positive and problem-solving mindset; versatility to adapt to changes.
Benefits & Perks - Global Impact, Personal Relevance:
Booking.com's Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:
- Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
- Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit
Diversity, Equity and Inclusion (DEI) at Booking.com:
Diversity, Equity & Inclusion have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.
Take it from our Chief People Officer, Paulo Pisano: At Booking.com, the diversity of our people doesn't just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It's a place where you can make your mark and have a real impact in travel and tech.
We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.
Application Process:
- Let's go places together: How we Hire
- This role does not come with relocation assistance.
Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.
Pre-Employment Screening
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position. 
