Key Responsibilities:
1. Payroll & Compensation Administration
- Ensure timely and accurate payroll processing for Singapore, India, Vietnam and Australia staff and contractors
- Manage and submit all government-related claims and contributions, including CPF, IRAS filings (IR21, IR8A), NS Make-up Pay, Government-Paid Leave, and child levy.
- Administer annual compensation exercises, including bonus calculations and salary increments.
- Prepare monthly payroll-related reports for finance (e.g., costing, levy reports).
- Preparation of Monthly Headcount report & Yearly Sustainability Report
- Liaise with auditors on any queries and document preparation for payroll and system audit
2. HR Shared Services
- Oversee all shared services duties (Business card, season parking, letters preparation, security bond, employment contracts preparation, service contracts preparation, SuccessFactor billing, training bond, CNY Ang Bao etc)
- All MOM survey, Compulsory OED submission and other government survey
- Yearly Declaration of Conflict of Interest and ensure complete and timely submission
- End-to-end business entity transition process with full regulatory and operational compliance ensured.
3. HR Operations & Generalist Support
- Serve as the first point of contact for employee and manager queries on HR policies, benefits, and procedures.
- Own the employee lifecycle data management in our HRIS (SuccessFactors), ensuring all records from onboarding to offboarding are accurate and up to date.
- Handle the full spectrum of work pass applications, renewals, and cancellations.
- Administer all leave policies, annual encashment, and carry-forward exercises.
- Draft and issue all HR-related correspondence (e.g., employment contracts, confirmation, promotion, and variation letters).
- Support key HR cycles including performance management, annual reviews, and employee engagement initiatives.
- Manage employee insurance matters, including policy renewal and claims processing.
- Loyalty share award tracking - Prepare pay-out when eligible staff resign.
- Review, research and recommend existing compensation and benefits policies and recommend changes to ensure alignment with market practices and competitiveness.
- Management of Long Service award programme.
- Support ad-hoc HR projects and process improvement initiatives.
Job Requirements:
- Minimum of a Degree in Human Resource Management or a related field.
- Possess at least 5 years of proven experience in a combined role handling both Singapore payroll and HR generalist functions.
- Have an immaculate eye for detail and a strong sense of numerical accuracy-payroll precision is non-negotiable.
- A proactive problem-solver who can work independently, manage multiple priorities, and maintain strict confidentiality.
- A strong communicator with excellent interpersonal skills, able to guide managers and support employees with empathy and professionalism.
- Knowledge of the Employment Act and Singapore statutory requirements is current and thorough.
Technical Proficiency:
- Advanced skills in MS Office Suite (especially Excel for reporting and analysis).
- Experience with SuccessFactors (SAP) or a similar HRIS is a significant advantage.
- Experience with any other payroll software is highly desirable.
