Job Description :
Join us in this exciting role and be at the forefront of shaping the future of the Digital & Design Business Continuity & Release Management team. As a core leader you will play an integral part in driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality solutions that resonate with clients.
As a Vice President, in the Digital & Design Business Continuity & Release Management team, you will define, coordinate, manage, and deliver both tactical and strategic initiatives. You will collaborate with global Technology, Product, Sales, Service, Implementations, Operations, Legal, Risk, Compliance, and Cybersecurity teams to ensure platform reliability and stability. Your role is crucial in protecting the firm and our clients information assets while ensuring compliance with information security requirements. Join us to have influence and grow your career in an inclusive and supportive environment.
Job Responsibilities
- Lead incident response by ensuring prompt assessment, escalation, and resolution of production issues to reduce client impact drive clear, timely stakeholder communications.
- Define and deliver the Business Continuity & Release Management roadmap, prioritizing initiatives that improve scalability, resiliency, and stability.
- Own release and change management practices to enable smooth deployments and controlled change execution.
- Establish and track success metrics for incident, release, and change management (e.g., response times, client impacts, reliability, and risk posture).
- Drive a strong control environment by identifying, escalating, and resolving risk/control issues with durable remediation.
- Operationalize AI/automation (including copilots)to improve incident execution, client impact assessment, and reportingâ€reducing manual effort and improving speed/quality of decisioning.
- Instill a security-first mindset through coaching and mentorship develop team capability and operational rigor.
- Build strong cross-functional partnerships with Technology, Product, Operations, Risk, Compliance, and Cybersecurity to drive aligned outcomes.
- Drive continuous improvement through retrospectives/lessons learned that translate into measurable reliability and client experience gains.
Required Qualifications, Capabilities, and Skills
- Bachelor Degree in Finance or related discipline
- 5+ years of experience (or equivalent expertise) in product management or a relevant domain, including product lifecycle leadership from discovery through delivery and value realization.
- Strong knowledge of product development practices, with demonstrated use of data and metrics to drive prioritization and decisions.
- Understanding of systems development methodologies and experience coordinating across business partners, technology, SMEs, UX/UI, QA, and UAT through end-to-end delivery.
- Must have hands-on familiarity with AI-enabled tools/automation (including copilots)and the ability to apply them to operational processes, analysis, and reporting.
- Knowledge of electronic banking products and systems.
- Self-starter who thrives in a collaborative, cross-functional environment with strong ownership and follow-through.
- Strong problem-solving skills and sound judgment in incident and change/release decisioning.
- Strong execution skills: prioritization, attention to detail, and the ability to manage multiple workstreams concurrently.
- Strong relationship management and influencing skills able to build trust quickly and drive stakeholder alignment.
- Exceptional communication and presentation skills, including clear communication during high-severity incidents.
Preferred Qualifications, Capabilities, and Skills
- Demonstrated experience working in a highly matrixed, complex organization with multiple stakeholder groups and competing priorities.
- Ability to manage and deliver large-scale solutions globally comfortable operating across regions and time zones.
- Knowledge of payments, risk, and security in an electronic banking context.
- Demonstrated strength in operational metrics, reliability reporting, and executive-level incident communications.
- Experience driving process and control improvements that measurably reduce client impact and improve service continuity.
- Flexibility to adapt plans to changing realities, including incident-driven reprioritization.
