Production & Payments Support
- Provide L2 production support for Tier 1 integrated payment management applications within a banking environment.
- Monitor and support end-to-end inbound and outbound payment flows, ensuring timely processing and settlement.
- Support payment channels such as:
- NEFT
- IMPS
- RTGS
- SWIFT Gateway
- GIRO
- CashPro payments
- Finacle core banking systems
- Ensure smooth interaction between payment applications and:
- Clearing systems
- Sanctions compliance systems
- Ledger applications
- Partner banks
- Reporting systems
Incident & Problem Management
- Perform Incident, Problem, and Change Management activities as per ITIL framework.
- Lead bridge calls during P1/P2 incidents and coordinate with infrastructure, middleware, and L3 teams for quick resolution.
- Conduct Root Cause Analysis (RCA) and implement permanent fixes to prevent recurrence.
- Ensure SLA adherence and minimal business impact during production outages.
Monitoring & Technical Support
- Monitor production clusters using Prometheus, Grafana, Kibana, and Splunk.
- Perform start-of-day (SOD) and end-of-day (EOD) health checks.
- Monitor and troubleshoot:
- MQ queues (ActiveMQ)
- Kafka messages
- API failures
- NDM/file transfer failures
- Batch jobs (TWS, Autosys, Control-M)
- Execute SQL queries (Oracle/MySQL) for payment validation, reconciliation, and issue investigation.
- Automate repetitive monitoring tasks using Unix shell scripting.
Release, Change & DR Activities
- Support release management activities and weekend deployments.
- Validate UAT sign-offs and coordinate production rollouts.
- Participate in server/database migrations.
- Lead and coordinate DR/BCP activities, ensuring failover/failback within defined timelines.
- Document incidents, E2E payment flow processes, and knowledge base articles
Requirements
5+ years of experience in Banking Production Support.
Strong knowledge of Banking Payments domain.
Experience supporting real-time and batch-based payment systems.
Hands-on experience with:
- SWIFT gateway
- RTGS / IMPS / NEFT
- GIRO
- Core Banking (Finacle preferred)
Experience with MQ/Kafka messaging systems.
Strong SQL troubleshooting skills.
Experience in Unix/Linux environments.
Knowledge of batch schedulers (TWS, Autosys, Control-M).
Strong understanding of ITIL processes.
