Payment Operations Wise Platform Implementation Lead

We're looking for a Payment Operations Implementation Lead to join the Wise Platform Operations team in our Singapore office.

Your mission:

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world's first platform to offer true multi-currency banking. Your mission is to help build and develop a strong WIse Platform Operations Implementation team in APAC and support Product Specialists on their personal growth paths.

Here's how you'll be contributing to the Operations Team

As a Payment Operations Implementation Lead in the Wise Platform domain you will be the driving force behind the successful launch and scaling of our partner integrations in Payment Operations. This role owns the end-to-end operational readiness for new integrations, from managing the pipeline and defining testing plans to ensuring payment models are fast, reliable, and built to scale. This is a leadership position that blends strategic process design with hands-on technical oversight to ensure partners receive a world-class experience.

What You'll Be Doing

• Drive the strategic roadmap for scaling our global payment operations, focusing on new and existing Wise Platform partner integrations, performance improvements, and risk reduction.
• Lead, mentor, and develop a high-performing team of Product Specialists, fostering a culture of technical excellence and ownership.
• Standardize and optimize global operational processes and workflows to enhance speed, cost, and overall efficiency across regions.
• Own the end-to-end operational readiness for new partner and product implementations, ensuring all integrations are scalable, reliable, and meet our high standards.
• Define and implement data-driven KPI frameworks and monitoring dashboards (using SQL) to track performance and deliver actionable insights that influence strategy.
• Partner with global Product, Engineering, and regional teams to translate business goals into scalable technical solutions and improved internal tooling.
• Act as the subject matter expert and key escalation point for complex operational issues, leading incident response and proactive risk mitigation.
• Champion a culture of continuous improvement, identifying and leading cross-functional initiatives to resolve operational bottlenecks and build resilient systems.

This role will give you the opportunity to:

• Make an Impact - You'll help drive the definition of our goals and vision while increasing the efficiency of the operations team and dreaming big, driving us towards Mission Zero!
• Inspire Teams - You'll fuel the revolution with your ideas, knowledge, self-starter attitude, and customer insight, which you'll use to work with product development engineers and other operational teams to help solve our customer's problems!
• Develop Wisers - You'll scale culture and help to create a positive and motivating work environment for our Wisers. You'll ensure the health and productivity of the specialists within your teams by helping to set the right culture and implement the right approaches. We don't believe in drama, only good Karma!
• Work Globally - You'll work closely with internal and external partners and help to figure out ways to make our customers lives better. You'll also occasionally travel to work and learn with our teams in other locations! We're 6500+ Wisers with 70+ nationalities located in offices from Tallinn to Tokyo, and much like our product, we operate without borders communicating across teams and locations. We get it done!

Qualifications

• Proven Experience: You have a background in operations management, technical implementation, or a similar role, ideally within a fast-paced FinTech, payments, or technology company.

• Data-Driven Mindset: You have a strong track record of using data analysis (SQL skills are a major plus) to move metrics, inform priorities, and drive business decisions.

• Natural Leadership: You excel at leading complex, cross-functional projects and have a talent for mentoring team members in an open and inspiring environment.

• Process Excellence: You have hands-on experience designing, implementing, and scaling operational processes, workflows, and KPIs.

• Exceptional Communicator: You are a great relationship builder who can clearly articulate complex ideas, persuade stakeholders, and adapt your communication style to any audience.

• Customer-First Approach: You are passionate about the customer experience and are skilled at using data to prioritise work that will have the most positive impact.

• Proactive Problem-Solver: You are comfortable taking ownership in complex situations, have a solid understanding of risk management, and thrive on finding effective solutions.

• Technical Acumen: You have a passion for technology and are comfortable working closely with product and engineering teams. Bonus points for experience with APIs or data visualization tools (like Looker).