Payment Operations Intern

About FOMO Pay

Founded in 2015, FOMO Pay is a Major Payment Institution licensed in Singapore, Hong Kong and the United Arab Emirates. The firm has become a leading one-stop digital payment, digital banking, and digital asset solution provider. It is currently building Asia's fully licensed financial platform, helping institutions and businesses connect between traditional and next-generation financial services.
The firm offers its three flagship products:

• FOMO Payment - One-stop digital payment solution for merchants, corporates and financial institutions
• FOMO iBiz - Facilitate businesses everyday requirements for transactional banking needs
• FOMO Treasury - One-stop digital asset services provider bridging Web 2.0 & Web 3.0

Visit www.fomopay.com for more information.

For recruitment inquiries, contact [Confidential Information].

Join and Grow with us!

At FOMO Pay, we are dedicated to pushing the boundaries of what is possible in digital payment and global banking solutions. We are seeking forward-thinking individuals who share our passion for innovation and are eager to be at the forefront of industry disruption. In our transformation journey, you will have the opportunity to work alongside visionary leaders who have an exceptional track record of shaping the future of digital payments and global banking technologies. We also believe in unlocking the potential in every individual - we offer an inclusive, supportive, and continuous learning culture where everyone can grow to be their best selves and advance in their personal and professional goals. Join our team and be a part of an exciting evolution in the industry.

Key Responsibilities:

• Work closely and provide assistance to the Digital Payments Business Development team
• Assist in onboarding merchants with various payment methods
• Ensure the timely and successful delivery of our service according to the merchants requirements
• Troubleshoot and resolve merchant issues by liaising with the internal team
• Assist in data entry, maintenance, and analysis of operational data, ensuring data accuracy and integrity for reporting purposes
• Engage in collaborative partnerships with diverse payment partners to facilitate the onboarding process
• Assist in the creation and maintenance of operational documentation, including standard operating procedures (SOPs) and process manuals
• Assist in payment deployments to merchants if required
• Assist in other ad-hoc duties assigned

Requirements:

• Ability to converse well in English and Chinese to liaise with English and Chinese-speaking merchants
• Strong logical thinking and organization skills
• Strong communication and relationship-building skills
• Resourceful and independent with good problem-solving skills
• Ability to multi-task and work effectively and efficiently in a fast-paced environment independently with minimum supervision
• Proficient in Microsoft Office Suite (Excel, Word and PowerPoint)