Patient Services Associate

Key Responsibilities

Admission Support

• Greet patients and assist with admission procedures

• Receive and check admission documents follow up for incomplete documents

• Update patient particulars in registration records and relevant systems (e.g., bed management / ILTC)

• Prepare communication board information and name labels

• Submit patient meal requests electronically

Discharge / Transfer Support

• Prepare discharge/transfer documents as instructed by the ward in-charge (ANM/NM/SN)

• Dispatch forms to the Business Office within the required timelines

• Ensure charges are entered and supporting documents are complete.

• File discharge documents properly (e.g., discharge folders) in the correct sequence

• Fax discharge summaries/referrals where required, and ensure attachments are complete

Ward Administration & Coordination

• Answer enquiries and take messages from internal/external parties.

• Assist in appointment coordination with external departments/hospitals.

• Support inventory control of ward consumables, stationery, housekeeping items, and assets (system-based)

• Raise material/purchase requisitions for non-stock items (system-based)

• Submit repair/maintenance requests to Biomedical Engineering (BME) and follow up

Daily Routine / Other Duties

• Maintain the cleanliness and tidiness of the PSA area, nurse station, ward trolleys, and update whiteboards.

• Update nursing rosters on changes/amendments.

• Please perform despatch tasks when needed.

• Maintain visitor registration records (VRS)

• Any other duties assigned by Ward ANM/NM/AE

Requirements

• Minimum N/O Level or equivalent (preferred)

• Prior experience in hospital/clinic admin, ward clerk, PSA, or healthcare support is an advantage.

• Comfortable with documentation and computer systems

• Good communication and customer service skills

• Able to handle confidential information professionally

• Team player, careful, and able to work in a fast-paced ward environment...