We are now looking for a Patient Service Officer to be part of the team, our Migrant Worker Clinic
(Monday - Sunday 9:00am - 1:00pm, 2:00pm - 5:00pm, 6:00pm - 9:00pm)
The successful candidate will be performing the following duties, but not limited to:
- Perform registration: key in patients data and register in the system.
- Patient care support, such as taking of vital signs.
- Follow up with doctors or clinic staff on completing the information required.
- Assist doctor during consultation.
- Booking of appointment in the system.
- Alert and rectify duplicate patients records in the system.
- Collect deposit if required.
- Handle billing, collection of payment (cash, NETS, credit cards, cheques) with integrity and accuracy.
- Generate bill estimation form. Assist in financial counselling when required.
- Advise patients on Medisave / medishield / private shield / corporate guarantees and to obtain signatures on the relevant forms.
- Perform daily closing of collections and alert superiors on discrepancies if any.
Requirements
- Has 1-2 years of experience in healthcare industry
- Experience in clinical duties such as taking of blood samples, recording vital signs reading and etc. will be advantageous.
- Experience working in a specialist clinic setting.
- Able to work in fast-paced environment.
- Tech-savvy
- Good interpersonal skills, a good team player and has good time management skills.
- Willing to learn and ability to adapt are key attributes for this role
