Patient Service Associate, Specialist Outpatient Clinics (SOCs)

1. Job Purpose

. To deliver friendly,efficient customer service and create a warm and welcoming atmosphere for allinternal and external customer/patients.

. With the key aim toprovide excellence patient care and satisfaction.

2. Duties and Responsibilities

2.1 Primary Duties and Responsibilities

• Incredible care for patients:

. Practice NUH ServiceActs - G.O.O.D to enquiries from patients and/or NOK.

. Ensure compliance toSOC Operations Standards.

. Handle patientfeedback and ensure timely escalation to Service Team Leader/Service Executivewhenever necessary.

• Counter assistant

. Perform registrationand screening of patients, with accuracy and no data breach.

. Ensure accuratebilling and timely collection of payment on the same day.

. Ensure compliance toclinic facilities readiness, e.g. Patient waiting area and self-service kiosks.

. Ensure clinic is readyto serve its first patient 15 minutes before scheduled appointment time.

• Room assistant

. Assist cliniciansand/or therapists for a smooth clinic consultation.

. Ensure proper care andcoordination and coordinate first/follow-up appointments for patients.

. Manage wait time andkeep patient updated in a timely manner.

. Monitor and clear EPICworkqueue on same workday.

• Incredible care for staff:

. Be ready fordeployment across all clinics.

• Create our future:

. Engage patient on theuse of kiosks and NUHS mobile application.

. Adhere toclinic/department and hospital policy and procedure (e.g.: SOP).

2.2 Secondary Duties and Responsibilities

. Assume any otherresponsibilities tasked by the clinic/nurse manager, service team leader and/orservice executive (e.g.: admin support duties, statistics etc.).

. Participate in qualityimprovement project (e.g.: 6S, RIE, service improvement project

Requirements:

. Minimum N levelholder with relevant healthcare experience.

. Healthcare orservice-related industry is preferred.

. Proficient in computerskills.

. Team player with goodcommunication and interpersonal skills.

. Able to multitask andwork in a fast-paced environment.