Brief Summary
Join a dynamic team dedicated to delivering exceptional customer service and creating a warm environment for all patients. This role focuses on ensuring patient care excellence and satisfaction through various support functions.
Responsibilities
- Adhere to service excellence principles while addressing inquiries from patients and/or their next of kin (NOK). Ensure compliance with operational standards and protocols. Manage patient feedback, escalating issues to the Service Team Leader or Service Executive as needed. Conduct patient registrations and screenings with precision, safeguarding data integrity. Process billing accurately and collect payments on the same day. Maintain clinic facilities, ensuring readiness and a welcoming environment for patients. Prepare the clinic for the first patient at least 15 minutes prior to scheduled appointments. Support clinicians and therapists during patient consultations for a seamless experience. Oversee appointment coordination, including first and follow-up visits. Manage patient wait times and provide timely updates. Be flexible and ready for deployment across various clinics as needed. Assist patients in utilizing kiosks and mobile applications effectively. Comply with all departmental and hospital policies and procedures. Undertake additional responsibilities assigned by management, such as administrative support or data management. Contribute to quality improvement initiatives, including service enhancement projects.
Requirements
- Minimum qualification of N level with relevant experience in healthcare or a service-related field. Proficient computer skills. Strong team player with effective communication and interpersonal abilities. Ability to multitask in a fast-paced environment.
