Patient Service Associate Executive

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Job Description

Challenges

Perform data entry for patient registration, admission, transfer and discharge.
Perform payment and financial counselling duties for surgical procedures and services.
Provide support for OT listing and services
Print elective listing for Nursing Teams to confirm elective list
Contact patients on day before procedure to reinforce time to come to Day Surgery Centre for admission and fast instructions accordingly.
Prioritise and organise patient timings for registration according to the listing.
Perform booking of outpatient appointment for patients and booking of inpatient beds for patient requiring admission.
Handle incoming and out-going mails, attend to queries from internal and external parties pertaining to the Operating Theatre facilities and services

Requirements

Diploma in any discipline/ GCE A/O Level/ Higher NITEC in Business Studies/ NITEC in Service Skills
Able to multi-task and work in a fast-paced and dynamic environment
A team player with good interpersonal communication skills
Experience in frontline customer service is preferred
Proficiency in computer application