The Opportunity
We are looking for Patient Service Associates to deliver excellent patient service at our Emergency Medicine Department.
Responsibilities
- Register patients via phone and upfront enquiries
- Collect payment/ deposits and provide Financial Counselling for admissions and discharges
- Liaise closely with Bed Management Unit for acquisition of beds for Emergency Medicine Department's (EMD) patients
- Obtain Specialist Outpatient Clinic (SOC) appointments for Emergency Medicine Department's(EMD) patients
- Sort documents in preparation for dispatch to Medical Records Office (MRO)
- Extend excellent customer service to patients and their relatives
- Replenish inventory when stock is low
Requirements
- Minimum GCE N Levels with 1 year of working experience in customer service
- Excellent interpersonal andcommunication skills, able to work with all levels of staff
- Strong passion to serve the patients
- Willing to work morning, afternoon and overnight shifts, including weekends and public holidays
