About the Role
We are seeking dedicated and customer-oriented Patient Service Assistants (PSAs) to support ward administrative, reception, and operational functions at a community hospital.
The PSA plays a key role in supporting nursing operations, patient flow, and frontline administrative coordination within the hospital.
Key Responsibilities
Ward Administrative Support
- Assist with patient admission, discharge, and transfer processes
- Prepare and update patient communication boards
- Manage patients meal requests
- Process patient charge forms
- Order medical and non-medical supplies
- Handle documentation, filing, and general ward administration
Reception & Frontline Duties
- Attend to patients, visitors, and family members
- Perform frontline reception duties
- Answer and route telephone calls
- Liaise with internal departments and external parties
- Handle enquiries professionally and promptly
Operational & Clerical Support
- Prepare inpatient admission and discharge documentation
- Schedule follow-up appointments
- Dispatch patient documents and notes
- Update patient information in hospital systems
- Cross-cover wards when required
Working Hours: 8 hours per day
Job Requirements
Education
Minimum one of the following:
- GCE O / N Level
- Higher NITEC / NITEC
- Diploma (any discipline)
Experience
- Prior experience in healthcare, hospitality, or customer service preferred
- Experience in hospital administrative work is an advantage
Skills
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Good communication and interpersonal skills
- Customer-oriented and service-driven
- Able to handle confidential information responsibly
Additional Requirements
- Professional grooming standards (clean-shaven, no visible tattoos)
What We Offer
- A competitive salary package with added benefit will be offered to the suitable candidate.
- Stable and professional healthcare work environment
- Structured working hours
- Training and development opportunities provided
- Career growth opportunities within the healthcare sector
How to Apply
Interested applicants may submit their updated resume including:
- Educational qualifications along with photocopies
- Work experience
- Notice period
- Expected salary
