Patient Service Assistant (St. Andrew Community Hospital)

Job Description

Reporting to the Nurse Manager, candidate will be responsible to carry out all administrative and operational duties through:

. Attending to patients and family members, preparation of inpatient admission documents and arrangement for appropriate personnel to attend to patients.

. Preparation of discharge documents obtaining follow-up appointments planned admission listing and notifying relevant parties on patient's discharge and dispatch documents/forms/notes.

. Handling enquiries and requests from patients, patient's relatives, visitors, colleagues and the public.

. Performing clerical duties required for ward operations and cross-covering of wards

. Assisting to update patient's information, ward charges, patient diets, porter requests and housekeeper requests into computer system.

. Any other ad-hoc duties as assigned.

Requirements:

. Diploma in any discipline/GCE A/O/N level/Higher NITEC in Business Studies/NITEC in Service Skills

. Prior experience in healthcare, hospitality or customer service industry will be advantageous

. Customer-oriented with good communication and interpersonal skills

. Proficient in Microsoft Office applications

. Have healthcare and SAP experiences would be an added value

. 5 days work week (Monday to Friday, 8.15 am to 5.30 pm) & 1half Saturday (8.00am to 1.00pm) a month