Pastoral Student Support Officer (West Coast Road)

Role Purpose

The Pastoral Support Officer (PSO) plays a key role within the Student Management Committee in supporting students with additional needs, including guiding students presenting behavioural issues. This work is done in close partnership with School Leaders and Middle Managers in the Student Development Team, as well as with teachers, the Student Manager, and Student Development Officer.

Key Responsibilities

• Support School's Student Management and Development Operations

. Lead investigations into cases of student misconduct.
. Recommend and implement follow-up actions for misconduct in line with school policy, with application of Restorative Practice.
. Support teachers in managing students behavioural and peer-relationship issues, including coaching of students.
. Partner parents/guardians on issues of student misconduct to align follow-up and support at school and at home.
. Partner external agencies, including the Singapore Police Force, the Ministry of Social and Family Development, and Family Service Centres, for complex cases.
. Serve as first responder for student management incidents, including disruptive classroom behavior.
. Supervise students placed on student management and development programmes (e.g. detention in-school suspension corrective work GEAR-UP) and guide students through coaching during those programmes.
. Review disciplinary trends and suggest proactive character development initiatives to the Student Development Team.
. Leverage the school's Student Activities Centres for student guidance programmes.

• Administrative & Integrated Support
  . Maintain detailed case files on student interventions to ensure continuity of care.
  . Provide other support as required by School Leaders.

Requirements:

• 3 years of experience working with youth, preferably in an educational or social service setting.
• Patience and a genuine passion for student mentorship
• Strong conflict resolution skills and the ability to remain calm under pressure. Possess very good interpersonal and communication skills for engaging with students and parents
• Proficient in Microsoft Office for reporting and tracking student progress

Mondays to Fridays: 9:00 am to 6.00 pm
Contract Period: From 01 July 2026 to 30 June 2027
Location: West Coast Road

EA License No: 96C4864
Reg. No.: R24121728 EUNICE WOO JING QI