The Company
At IRVINS, you'll join Singapore's high growth homegrown consumer food brand expanding quickly on the global stage, with 5 offices and 19 markets worldwide, and a product lineup that redefines the food industry.
Founded in 2008, over the years we have pivoted and evolved from an F&B restaurant into a modern food CPG startup. With IRVINS global reach, category and market leadership, and startup mentality, we welcome people with a builder attitude keen on building things from scratch and help turn a homegrown brand into Singapore's iconic global consumer brand.
Role Overview
The Partnerships Operations Executive supports the growth of IRVINS B2B, reseller, corporate and Modern Trade channels by ensuring smooth day-to-day operations, accurate execution of trade activities, and effective use of data and AI tools for decision-making.
This role is hands-on and execution-focused, working closely with the Partnerships Manager and cross-functional teams to translate plans into on-time, accurate delivery at customers and in stores.
Key Responsibilities
1. Partnerships & Modern Trade Operations
- Manage end-to-end order and PO processes for B2B, resellers, corporate clients and Modern Trade customers (e.g. supermarkets, convenience chains, specialty retailers).
- Handle listing and delisting administration: forms, product setup, item code maintenance, price updates, promo submissions and basic planogram documentation.
- Coordinate trade and corporate promotions execution: track mechanics, monitor in-store implementation (with merchandisers/field team), store walks and ensure POSM deployment.
- Support claim and rebate processes: collect documentation, reconcile against agreements, and work with Finance on timely verification and payout.
- Maintain accurate customer records, contact lists, contracts and commercial terms.
2. Internal Coordination
- Liaise with Supply Chain/Warehouse on stock availability, allocations, delivery dates and special packing requirements.
- Work with Finance on invoicing issues, credit/debit notes and basic discrepancy checks.
- Coordinate with Marketing on trade marketing materials (POSM, digital assets) for B2B and MT partners.
- Support basic preparation for customer meetings (sell-in decks, product lists, volume snapshots) using existing templates and tools.
- Plan monthly store visit schedules with the merchandising team.
3. Data, Reporting & AI Tool Usage
- Update and maintain sales and promotions tracking files/dashboards for B2B and Modern Trade accounts.
- Generate regular operational reports (e.g. sales by account/SKU, promo uptake, out-of-stock lists) using existing dashboards and AI-powered tools.
- Use AI assistants (e.g. for report summaries, simple analysis, and standard document drafts) to work more efficiently, and flag recurring manual tasks that can be automated.
- Highlight data issues, anomalies or operational risks to the Partnerships Manager in a timely manner.
- Consolidate store visit reports, photos, and feedback from merchandisers into actionable insights.
4. Continuous Improvement
- Proactively identify process gaps or inefficiencies in partnerships operations and suggest practical improvements.
- Help document and refine SOPs, checklists and templates for B2B and MT operations.
- Support ad-hoc projects and initiatives related to channel expansion, new customer onboarding, and systems/automation roll-outs.
Our Dream Candidate
- Diploma or Degree in Business, Marketing, or related field.
- 2–4 years of experience in FMCG/F&B or retail in one or more of the following areas:
- Trade marketing / Modern Trade operations
- Sales coordination / key account support
- B2B / corporate sales operations
- Solid working knowledge of Excel/Google Sheets and basic reporting; comfortable working with numbers and large datasets.
- Tech- and AI-savvy: open to using AI tools to speed up reporting, documentation and simple analysis (training will be provided).
- Good communication and coordination skills; able to work with multiple internal and external stakeholders.
- Organized, reliable, and able to manage multiple tasks and deadlines in a fast-paced environment.
- Strong attention to detail and accuracy.
What Success Looks Like in 12 Months
- Orders, listings, promotions and claims for B2B and MT accounts run smoothly with minimal errors or escalations.
- Partnerships Manager and commercial leads can focus more on customer relationships and growth, with operational issues handled reliably.
- Reporting and routine documentation are consistently produced on time, with increasing use of AI and automation to reduce manual effort.
- Clear, up-to-date SOPs and trackers exist for key partnerships operations processes.
