Our client is a leading MultiTech social media company. The role is responsible for delivering product support to Premier Partners
Job Responsibilities
- Serve as primary liaison between Premier Partner Operations (PPO) team globally and cross-functional teams including Scaled Operations, Support Experience Operations etc.
- Drive vendor performance improvements and quality enhancements through strategic collaboration and relationship management
- Manage vendor operations through collaborative partnerships with relevant stakeholders to address operational challenges and identify improvement opportunities
- Proactively drive implementation of improvement initiatives and processes aligned with Global Operations standards and best practices
- Monitor vendor performance against established targets and conduct deep-dive analyses with specific teams to ensure compliance
- Provide escalation support to vendors, ensuring optimal workflow functionality and comprehensive operational support
- Leverage technology and automation solutions to streamline vendor management processes and enhance operational efficiency
- Manage and maintain the PPO Vendor Support Knowledge Base Library, ensuring all processes are properly documented and current
- Collaborate with relevant stakeholders to keep operational procedures and guidelines up to date
- Develop and maintain comprehensive process documentation to support operational continuity
Job Requirements:
- BA/BS degree or equivalent
- Min 5-7 years experience with vendor management, operations optimization, or quality assurance programs in technology or social media environments
- Experience managing vendor relationships or external partnerships
- Proven ability to work independently with a strong track record of taking initiative and driving projects to completion with minimal supervision
- Experience navigating complex, large-scale organizations with multiple teams and stakeholders, demonstrating effective cross-functional collaboration both internally and with external partners
- Data analysis and reporting experience with ability to make data-informed decisions and present insights into leadership
- Strong problem-solving capabilities in collaborative, fast-paced environments with competing priorities
- Excellent communication and influencing skills with ability to build consensus and drive alignment across diverse stakeholder groups
If you are keen on this exciting opportunity, kindly Apply Now.
*Referrals are greatly appreciated*
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.
Morgan McKinley Pte Ltd
Ramitha Ravindran
EA Licence No: 11C5502
EA Registration No. R1765539
