The Animal Support Officer (ASO) is responsible for handling general administration, manning the SPCA's 24-hour emergency hotline and managing customers at the reception. The ASO plays an important role in upholding excellent service delivery standards and ensuring swift responses to emergencies.
Part Time Work Hours: 4 Days/Week, 5pm to 10pm, including weekends
The responsibilities include and are not limited to:
- Managing customers at the reception and handle general enquiries via telephone or in person.
- Disseminating important information and support other departments with administrative work and call transfers.
- Supporting general facilities management by ensuring all access doors are closed after office hours
- Processing basic transactions such as collection of adoption and surrender fees, donations, sale of merchandise etc.
- Screening a large volume of emergency and non-emergency calls, enquiries, cruelty cases, surrenders and animal claims.
- Prioritising animal rescues according to level of risk and urgency using guidelines provided and mobilise Rescue Officers to attend cases.
- Monitoring SPCA's Whatsapp account actively to highlight and log cases for further action.
- Escalating important cases and emergencies to the Operations Manager and Operations Director accordingly.
- Upholding high service delivery standards.
Others
- Provision of support for ad-hoc events and SPCA-led projects.
Qualifications and Requirements
- Excellent communication skills and fluency in written and spoken English.
- Passion for animal welfare.
- Meticulous and detail oriented.
- Team player who can make swift decisions.
- Strong interpersonal skills and excellent customer service delivery.
- Experience in customer service is an added advantage but not compulsory
Interested candidates please send your resume with a cover letter and expected salary to . We regret that only short-listed applicants will be notified.
.Please note that for all positions, you must be prepared to travel to 50 Sungei Tengah Road. Please check to make sure that the distance is not too far for you to travel before applying.
