Responsibilities
Sales & Customer Support:
- Responding to Ticketing/reservation/E-commerce Sales and administrative routine portfolio matter.
- Promptly and professionally handle walk-in, incoming calls and emails for general enquiries.
- Handle all international and domestic ticketing queries
- Handle Airlines Sky-pearl Club membership queries and response.
- Responsible on relationships and customer service-oriented with excellent interpersonal skills
- Customer Service ensuring customer satisfaction with a product or service.
- E-commerce Support: Assisting with tasks related to online sales, include assisting with email marketing, website management, and other digital marketing initiatives.
- Assist in other duties assigned by Department Manager
Passenger Service:
- Assist passengers at check-in counters, boarding gates, and arrival areas.
- Handle travel documents, boarding passes, and flight manifests accurately.
- Provide information and assistance to passengers, including those with special needs.
- Ensure smooth and efficient boarding and departure processes in coordination with airline and airport teams.
- Able to work shifts, weekends, and public holidays to support operational needs
Preferred competencies and qualifications
- Minimum Diploma holder or equivalent
- Strong communication and interpersonal skills to engage effectively with customers and agents
- Customer-oriented attitude with a positive and professional approach
