Parental liaison, reception duties, facilitating parent and agent enquiries
Update all parent contact information and interactions at all times
Ensure all new enquiries are followed up by phone or email within one working day. Follow-ups should be regular and consistent. Reminders should be sent to prospective parents before a school tour with all relevant details using the CRM calendar tool to do so.
During tours, ensure that you share learning stories, videos and documentation that makes learning visible as well as introduce a member of the academic team to provide a high quality experience
Post school tour ensure a post tour email is sent within one working day after the school tour. Use templates in the CRM library and include relevant information/articles/videos etc to strengthen conversions
Track/note/update all comments within the CRM in a timely manner. All contact and deal information should be updated by the last week of every month.
Follow up with parents with a phone call, three days post tour. Use the sequence tool and the templates in the CRM to connect with families.
Arrange follow-up meetings with the principal, assessments within one week post application..
Compile tour templates learning stories and other materials to improve on-ground conversion
Advocate for the EtonHouse learning pathway beyond pre-school
Ensure that the school website has accurate and up-to-date information
Attend school functions and open days that may be held outside of the contracted hours as required
Providing outstanding customer service that is personalised and in alignment with the organisation's culture and values.
Support all media and brand and marketing events and requests
Update the AI bot templates on a regular basis to keep them relevant and use campaigns from time to time to remarket and enhance conversions
Be responsible for your own PD by staying up-to-date with all platforms used by the PL team
Support families with student pass applications
Admissions
Handle all admission and withdrawal processes and documents
Monitor and track student numbers, agent referrals, withdrawal data
Develop documents that facilitate the admissions process
Administrative Duties
Handle all student registration documents
Maintain and update student records
Collection of school fees if required
Issue receipts
Qualifications
Bachelors Degree or Diploma
2 to 3 years of related work experience in a front office or enrolment role in the education services or a service-orientated industry
Experience in sales or enrolment will be an added advantage
Customer service experience is essential in dealing to both existing and prospective parents
Experience working in a school environment would be an added advantage
Possess a collaborative attitude and work well in a team orientated work environment
Excellent written and verbal communication skills
Results orientated with a hands-on approach
Ability to multi-task is essential for this position
