Job Responsibilities
The Output Management Manager role is a permanent position responsible for the administration of the Output Management systems and management of UOB's printing/enveloping vendor. The role is under the prerogative of Group Service Operations belonging to Group Infrastructure and Platform Services under Technology and Operations. Its primary responsibilities include the following:
Core Responsibilities
- Perform administration functions on the different Output Management systems namely Report2Web (R2W) and Remote Print Manager (RPM) systems.
- Perform 24x7 on-call support for trouble shooting and problem determination on Output related incidents and problems pertaining (but not limited) to administration and support.
- Oversees the daily operational procedure for the printing/enveloping vendor.
- Liaise and coordinate Output Management requirements to the different groups and users subscribed to the Output Management systems and printing/enveloping vendor.
- Identify, analyse, and recommend methods of problem resolution for the department and develop documentations for staff and management reference.
- Perform management of Output Management's vendors setting standards and streamlining processes to ensure smooth report publishing and print operations.
- Participate in audit and compliance review involving Output Management systems and print operations.
- Perform outsourcing review and due diligence on new and/or existing printing/enveloping vendors to ensure vendor's solvency and soundness.
Automation,Program Development, and Infrastructure Support
- Assess departmental automation needs and identify solutions to eliminate repetitive tasks and manual interventions.
- Develop and maintain existing scripts and programs to automate Output Management operational processes.
- Perform technical evaluation and analysis of existing and new systems and assess their potentials for automation/implementation.
- Continually improve the end to end infrastructure design and flow of the R2W system and printing/enveloping process by working with vendor, technical support and operation teams (internal and external)
Project Management
- Perform project management role on Output Management driven projects and initiatives.
- Participate in projects and initiatives requiring/involving Output Management support.
Job Requirements
- At least 10 years experience preferably working in a bank Data Centre Operations environment in the area of Output Report Distribution and Print Operations.
- Possess an in-depth understanding of network, database, and Windows and UNIX platforms necessary in troubleshooting issues related to Output Management systems.
- Competent in resolving technical and access related issues in network, database and Windows and UNIX environments.
- Knowledgeable in Windows infrastructure and other technologies (Active Directory (AD),Domain Name Servers (DNS), Network Load Balancer, MS Clustering, Virtual Machine (VM), MS SQL)
- Knowledgeable in Tomcat and Internet Information Services (IIS) application and web server components.
- Knowledgeable in Windows/Unix programming/scripting/Python.
- Knowledgeable in the Microsoft suite of products such as Excel, Word, and Power Point.
- Knowledge in Visual Basic, Power Shell, C#, and Java programming is a big advantage.
- Knowledge in R2W and RPM systems is a big advantage.
