Output Management Administrator

. Perform administration functions on the different Output Management systems namely Report2Web (R2W) and Remote Print Manager (RPM) systems.

. Perform 24x7 on-call support for trouble shooting and problem determination on Output related incidents and problems pertaining (but not limited) to administration and support.

. Oversee the daily operational procedure for the printing/enveloping vendor.

. Liaise and coordinate Output Management requirements to the different groups and users subscribed to the Output Management systems and printing/enveloping vendor.

. Identify, analyse, and recommend methods of problem resolution for the department and develop documentation for staff and management reference.

. Perform management of Output Management's vendors setting standards and streamlining processes to ensure smooth report publishing and print operations.

. Participate in audit and compliance reviews involving Output Management systems and print operations.

. Perform outsourcing review and due diligence on new and/or existing printing/enveloping vendors to ensure vendor's solvency and soundness.

Automation, Program Development, and Infrastructure Support

. Assess departmental automation needs and identify solutions to eliminate repetitive tasks and manual interventions.

. Develop and maintain existing scripts and programs to automate Output Management operational processes.

. Perform technical evaluation and analysis of existing and new systems and assess their potential for automation/implementation.

. Continually improve the end-to-end infrastructure design and flow of the R2Wsystem and printing/enveloping process by working with vendor, technical support and operation teams (internal and external)

Project Management

. Perform project management role on Output Management driven projects and initiatives.

. Participate in projects and initiatives requiring/involving Output Management support.

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This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to Quesscorp Singapore's PDPA and e2i's PDPA