Output Management Administrator

Core Responsibilities

. Perform administration functions on the different Output Management systems namely Report2Web (R2W) and Remote Print Manager (RPM) systems.

. Perform 24x7 on-call support for trouble shooting and problem determination on Output related incidents and problems pertaining (but not limited) to administration and support.

. Oversee the daily operational procedure for the printing/enveloping vendor.

. Liaise and coordinate Output Management requirements to the different groups and users subscribed to the Output Management systems and printing/enveloping vendor.

. Identify, analyse, and recommend methods of problem resolution for the department and develop documentation for staff and management reference.

. Perform management of Output Management's vendors setting standards and streamlining processes to ensure smooth report publishing and print operations.

. Participate in audit and compliance reviews involving Output Management systems and print operations.

. Perform outsourcing review and due diligence on new and/or existing printing/enveloping vendors to ensure vendor's solvency and soundness.

Automation, Program Development, and Infrastructure Support

. Assess departmental automation needs and identify solutions to eliminate repetitive tasks and manual interventions.

. Develop and maintain existing scripts and programs to automate Output Management operational processes.

. Perform technical evaluation and analysis of existing and new systems and assess their potential for automation/implementation.

. Continually improve the end-to-end infrastructure design and flow of the R2W system and printing/enveloping process by working with vendor, technical support and operation teams (internal and external)

Project Management

. Perform project management role on Output Management driven projects and initiatives.

Participate in projects and initiatives requiring/involving Output Management support.

Angeline Aw Kwee Choo (R24125869)

A-IT Software Services Pte Ltd

EA License No: 24C2345