Outlet Manager

The Outlet Manager is responsible for the efficient operation and performance of the assigned outlet. This includes managing day-to-day operations leading the team, maintaining service and product standards and achieving financial targets while ensuring a consistently high level of customer satisfaction.

Key Responsibilities

A. Operations & Compliance

• Oversee the daily operations of the outlet to ensure operational efficiency and service excellence.
• Ensure full compliance with health, safety, and food hygiene regulations, including all SFA requirements.
• Execute outlet-level marketing activities, promotions, events, and bookings in alignment with brand plans.

B. Team Leadership & Training

• Manage outlet staffing needs including hiring, rostering, and performance development.
• Conduct on-the-job training and coaching to uphold service and product standards.
• Foster a positive and professional team culture to drive motivation and accountability.

C. Product, Service & Customer Experience

• Maintain consistent food and beverage quality aligned with brand standards.
• Uphold high levels of customer service and promptly manage feedback and inquiries across all channels.
• Address and resolve service issues to ensure customer satisfaction and loyalty.

D. Financial & Inventory Management

• Take full accountability for outlet P&L, operating costs, and budget adherence.
• Manage stock ordering, receiving, and storage, ensuring accurate inventory levels.
• Coordinate with suppliers and internal departments for timely replenishment and operational support.

Requirements

• Proven leadership experience in F&B or hospitality operations.
• Strong people management and communication skills.
• Solid understanding of food safety and hygiene practices.
• Financial acumen with ability to manage costs and interpret P&L reports.
• Service-oriented with a passion for delivering great customer experiences.
• Familiar with POS systems and basic operational software tools.