Ability to lead and set directions as well as provide guidelines to the operation team according to company SOPs and operational workflows.
Manage daily operational activities to ensure outlet is profitable and operationally efficient (examples of operational activities include outlet opening and closing, stock ordering and monitoring, manpower recruitment, and scheduling).
Deliver quality products and services to meet the expectations of customers.
Monitoring and controlling stock levels and serving correct portions to ensure GP meets target
Provide development plans to team members in accordance with the company's KPI.
Monitor the outlet's Profit and Loss and provide solutions to improve the bottom line.
Propose activities according to market needs.
Provide yearly sales budget proposals for the outlet.
Maintain good working relationships with landlords, relevant authorities/ agencies, and stall tenants.
Assist inspectors of relevant authorities/ agencies such as NEA, SFA, and Civil Defense during outlet inspection and follow-up actions.
Liaise with landlords on building matters, joint promotions, and events.
Conduct daily roll calls, and weekly and monthly outlet meetings.
To plan and carry out M&E works according to schedule.
Administration
Planning work schedule of the team.
Review staff performance and provide recommendations on staff confirmation, promotion, and training to enhance their work performance.
Handle disciplinary issues, grievances, disputes, and work tension among the team.
Handles the termination procedures as per company's guidelines.
Effectively communicate company policies and procedures to team members, etc.
Accountable for outlet float money, petty cash, and daily sales collection.
Responsible for ensuring daily sales received, are correct and being bank in.
Timely submission of outlet reports.
Prepare and submit monthly reports to Area Manager.
Ensure proper cost control on all expenses according to budget.
Carry out necessary actions against stall tenants and contractors for non-conformance in service, housekeeping, and agreements.
You will be required to faithfully perform the duties of the position in which you are engaged in and any other duties that may be assigned to you from time to time.
Ensure compliance with the rules and regulations of the Company, safety & health standards as well as quality standards.
