Job Description
Overseeing daily restaurant operations including In-Room Dining and &ToGo (grab and go retail) to ensure everything runs smoothly and efficiently, you will create a warm and welcoming atmosphere where every guest feels like a VIP. You are responsible for developing a menu that creates unique dining experiences that will leave our guests in awe. As an Outlet Manager, you're not just elevating the dining experience – you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Responsibilities
- Here's what you will do during a typical day:
- - Operational Oversight: Manage daily outlet operations to ensure smooth service and adherence to brand standards.
- - Team Leadership: Supervise, train, and motivate staff to deliver exceptional guest experiences and maintain high performance.
- - Guest Experience Management: Ensure personalized service, handle guest feedback, and resolve issues promptly to enhance satisfaction.
- - Inventory & Cost Control: Monitor stock levels, manage ordering, and control costs to optimize profitability.
- - Sales & Revenue Support: Drive upselling initiatives, monitor sales performance, and support revenue targets.
- - Compliance & Hygiene: Ensure adherence to health, safety, and hygiene regulations across all outlet areas.
- - Coordination & Communication: Collaborate with kitchen, housekeeping, and other departments for seamless service delivery.
- - Food Safety Regulations: Ensuring that all food safety standards are met.
Qualifications
- Proven experience as an Outlet Manager or similar role in a high-end restaurant or hotel, or 2-3 years as an Assistant Manager.
- Assistant Manager: The ideal candidate should possess at least 1 year of experience as an Assistant Outlet Manager.
- High school diploma or equivalent; hospitality training is a plus.
- Excellent communication, grooming, and interpersonal skills.
- Fluent in English; additional languages are an advantage.
- Friendly, professional, and guest-focused.
- Able to work flexible shifts.
