Outlet Manager

An Outlet Manager manages all aspects of food and beverage - restaurant, In-Room Dining and &ToGo (grab and go retail) on a daily basis and coordinates special events. He/ she ensures compliance with standards of service and operating procedures, adherence to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.

. Oversee the implementation of standards as detailed in the departmental standards and procedures manual and ensure consistency in its delivery

. Adhere to opening and closing, and cashiering procedures

. Encourage and motivate staff to provide optimum service during all shifts

. Share recommendations and guest comments to the Head Chef and management team to reflect current customer profile

. Develop and implement promotions calendar for F&B products in restaurant

. Conduct competitor analysis and be aware of local and international F&B trends

. Anticipate market changes and review operations when necessary

. Create positive publicity opportunities

. Manage customer database and utilize effectively

. Up-sell property facilities

. Manage food and beverage cost through effective forecasting and stock control

. Analyze food and beverage statistics through point of sale system

. Ensure the availability of all food & beverage items and suggests the best alternative in case of shortage

. Work on manpower planning to better manage payroll cost

. Work on the preparation and management of the department's budget and monthly rolling forecast

. Fully conversant with all hotel emergency procedures and ensure safety for all guests and team members alike as per guidelines

. Ensure that service and cleanliness of the outlet are of the highest standards and take any necessary corrective action

. Aware of requirements in terms of food safety and hygiene standards and ensure that these standards are implemented and maintained in all service and guest areas, and take any necessary corrective action

. Report maintenance request to relevant department and follow up through appropriate channels

. Provide input for preparation of Capital Expenditure (CAPEX) Budget

. Proactively manage the Quality Assurance (QA) process and conduct regular quality audits in the department

. Ensure client feedback is communicated and acted upon internally and manage resolution of any issues with the client within 48 hours

. Own the Food & Beverage Stay Experience score, encourages consistency through supervision, control and action planning when needed

. Handle queries and complaints in a timely, efficient and diplomatic manner and to keep accurate records in the outlet log-book

. Monitor and implement control procedures

. Manage operating equipment, FF&E and Linen inventories proactively

. Monthly Profit & Loss (P&L) reviews and follow ups

. Encourage productivity and operational excellence and efficiency

. Encourage team work and spirit in all areas of the department

. Ensure that all outlet team members are aware of the objectives of the department balanced score card and related outlet brand standards

. Provide direction and support to the team on a daily basis

. Develop all team members of the department with appropriate training and coaching

. Ensure that training needs are identified, addressed, and reported to Human Resources Manager

. Prepare and follow up the departmental Global Team Member Survey action plan

. Conduct and facilitate the team member performance review process

. Familiar with the local labor law and ensures compliance with the support of Human Resources

. Ensure departmental communication meetings are conducted monthly and minutes followed up on

. Encourage empowerment and entrepreneurial management in the department

. Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials

What is it like working for Hilton
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.