Job Description & Requirements
As we prepare for our opening in Q1 2026, we seek an experienced Outlet Assistant Manager to support the Outlet Manager in leading operations, driving service excellence, and delivering memorable dining experiences in line with our brand standards.
Key Responsibilities:
- Assist the Outlet Manager in overseeing daily outlet operations, ensuring smooth service delivery and operational efficiency.
- Support the implementation and compliance of Marriott International standards, policies, and service procedures.
- Lead, coach, and motivate the service team, ensuring consistent service quality and guest satisfaction.
- Supervise staffing, scheduling, attendance, and manpower planning to meet operational demands.
- Monitor guest feedback and handle escalations, ensuring effective service recovery and follow-up.
- Coordinate closely with kitchen, bar, and supporting departments to ensure seamless operations.
- Support inventory management, stock control, cost monitoring, and waste reduction initiatives.
- Assist in achieving revenue targets through upselling strategies, promotions, and service enhancements.
- Ensure compliance with health, safety, hygiene, and food safety regulations at all times.
- Step in to manage the outlet in the absence of the Outlet Manager, ensuring continuity of operations.
Requirements:
- Diploma or Degree in Hospitality Management or related field preferred.
- Minimum 3-5 years of experience in food & beverage operations, with at least 1-2 years in an Assistant Manager or supervisory role within a 4-5 star hotel, preferably in a pre-opening environment.
- Strong knowledge of food & beverage service standards, operational controls, and guest service excellence.
- Familiarity with Marriott International standards and compliance requirements is highly advantageous.
- Proven leadership abilities with experience in training, coaching, and developing service teams.
- Excellent communication and interpersonal skills, with a strong guest-focused approach.
- Highly organized and detail-oriented, able to manage multiple priorities in a fast-paced environment.
- Strong problem-solving skills, with the ability to handle guest concerns confidently and professionally.
- Financially astute, with basic knowledge of budgeting, cost control, and revenue management.
- Flexible with working hours, including shifts, weekends, and public holidays.
- Professional, well-groomed, and service-driven, representing the outlet and hotel positively at all times.
At Varel Singapore, we don't just manage outlets-we craft dining experiences that leave a lasting impression.
If you excel in operational leadership and thrive in a high-performance hospitality environment, we welcome you to be part of our journey.
