Outbound Operation

Job Description

. Manage regular travel company daily operations

. Arrange tour transportation, accommodation

. Handle travel operations including reservations of tours & hotels, air ticketing, travel coordination and customer support

. Responsible for handling in bound calls in a professional and efficient manner

. Interacts with local travel agents and oversea travel agents.

. Follows company procedures, guidelines and standards in building productivity, accuracy of work and punctual attendance.

. Communicate with staff for special needs for scheduled activities

. Provide general secretarial support in overall office operations, assignments, and projects

. Post information, file documents and maintain paper and computer records management/file systems

. Compile information and prepare correspondence, reports, packets, labels, envelopes, forms, and other materials

. Coordinate reservations, contracts, and record keeping for tours and facility reservations

. Provide service to customers by answering questions, providing information, making referrals, and assuring appropriate follow-through and/or resolution

. Ensure booking are processed / deadline by local arrangement are met and issuing of vouchers

. Ensure travel documents are processed accurately

Requirements

. Minimum GCE O Level & above or preferably Diploma in Tourism from a recognized Polytechnic

. Experience in the Travel Industry is an added advantage

. Preferably minimally 1 year of working experience in Outbound Operations

. Meticulous administrative and operational skills

. Computer literate with knowledge of Microsoft Word, Excel, Galileo/Airline systems are preferable

. Able to work independently

. A proactive team player who can work in a fast-paced environment