The Principal Transformation Specialist (OTC) leads the endtoend design, governance, and performance optimisation of OrdertoCash processes across all business units. The role drives major value by shaping the OTC strategy, enabling digital transformation, and partnering with crossfunctional teams to deliver streamlined, wellcontrolled, and highperforming operations.
Client Details
This organisation is a prominent player in the retail industry, known for its large-scale operations and commitment to delivering value to its customers.
Description
- Shape the long-term vision, strategy, and roadmap for the endtoend OrdertoCash (OTC) process, ensuring it aligns with broader business and corporate objectives.
- Continuously evaluate and redesign the OTC process
- Act as the key decision maker for all process changes, enhancements, and technology deployments impacting OTC, working closely with the Corporate Control team.
- Collaborate with Corporate Control and Internal Audit to embed strong internal controls within process design
- Define and manage a standard set of performance measures and KPIs to monitor process health and outcomes.
- Review performance data to uncover root causes of delays, inefficiencies, and operational bottlenecks.
- Lead ongoing improvement efforts and digital transformation initiatives
- Build strong, trusted partnerships across Sales, Customer Service, Finance, IT, Operations, and Business Units to secure alignment and sponsorship for process changes.
- Work closely with GBS Service Delivery teams to oversee daytoday process execution and provide expert guidance on complex OTC issues.
- Drive change management initiatives that support smooth adoption of new processes and technologies, ensuring users are engaged, informed, and equipped for success.
Profile
- Degree in Accountancy with minimum 10 years of progressive experience in Accounts Receivable, Credit & Collections, Shared Services, Business Process Management or related fields
- Proven knowledge of the retail industry with strong familiarity in upstream processes across B2B, B2C and omni-channel operations
- Demonstrated success in leading and delivering large-scale cross-functional business transformation initiatives
- Excellent organisational and analytical skills.
- A proactive approach to identifying and resolving discrepancies.
Job Offer
The successful candidate will play a key role in shaping the transformation of endtoend OTC processes, driving improvements that elevate business performance, customer experience, and operational efficiency across a rapidly evolving retail landscape. In this highvisibility role, you'll lead major enterprise initiatives, partnering closely with senior leaders to modernise processes, implement new technologies, and strengthen governance across the organisation.
To apply online please click the Apply button. For a confidential discussion about this role please contact Audrey Ang (Lic No: R22111098/ EA No.: 18C9065) on +65 6541 9940. Michael Page International Pte Limited, company number 199804751N (including Page Executive (53295516A) and Page Personnel Recruitment Pte Ltd (Registration Number: 201736642C)) operates under the EA Licence Numbers of 18S9099 and 18C9065.
