Customer order entry and procurement including customer set-up, vendor/product system set-up and manage internal approvals
Customer compliance vetting
Liaise with factories, customers and freight forwarders for order fulfillment
Logistics coordination including optimization of supply chain, i.e. EOQ, import/export arrangements and logistics vendor selection
Shipping documentation including occasional Letter of Credit and additional customs clearance documentation
Handle customer claims and returns
Monitor order status and delivery performance
Update delivery backlog scheduling and prepare monthly backlog report
Short cycle sales administration in conjunction with sales team
Perform other customer service duties such as handle product enquiries, provide catalogues to support the ordering process and perform duties in conjunction with the sales and finance teams to support the sales process.
Requirement
Degree or diploma holder
Minimum 5 years working experience preferably with multinational organizations of a related industry in the following areas:
Order management and customer services, preferably on a regional Asian basis
Liaison with overseas factories and vendors
Import & export
Logistics coordination
L/C and shipping documentation
ERP/order processing system (Navision experience an advantage)
Customer-oriented
Good communication skills and excels at being a team player
